Cloud Support Engineer

Join Software Mind as a Cloud Support Engineer (Azure Focused)

Software Mind is a global leader in developing impactful solutions for tech giants and innovative startups alike. We’re driven by transformative projects, cutting-edge technologies, and a constant thirst for knowledge. We empower cross-functional engineering teams to take ownership, innovate, and push boundaries. We foster a culture of openness, respect, and enjoyment. If you’re a passionate and creative individual looking for a challenging and rewarding career, we want to hear from you!

Your Contribution: Driving Operational Excellence in the Cloud

As a Cloud Support Engineer, you’ll be a vital part of our cloud support function, playing a key role in ensuring the stability, performance, and reliability of our Azure infrastructure. You’ll be responsible for incident response, automation, and continuous improvement, driving operational excellence and promoting a culture of accountability. This role is perfect for someone who thrives in a dynamic environment and is passionate about solving complex problems.

Key Responsibilities

• Incident Management: Lead and coordinate incident response efforts, including triage, impact assessment, and collaboration with engineering teams to ensure swift resolution.
• Root Cause Analysis: Deliver clear, concise, and detailed RCA reports following service restoration, identifying the underlying causes of incidents and recommending preventative measures.
• Process Optimization & Automation: Design and improve testing strategies, streamline processes, create insightful reporting mechanisms, and automate repetitive tasks to increase efficiency and reduce manual effort.
• Documentation: Develop, maintain, and enhance operational runbooks, Standard Operating Procedures (SOPs), and knowledge base articles to ensure consistent and efficient support.
• Cloud Resource Management: Provision and configure Azure resources across multiple environments, ensuring optimal performance and resource utilization.
• Monitoring & Reliability: Implement and maintain monitoring, logging, and alerting tools; proactively ensure Azure infrastructure meets stringent availability, performance, and reliability standards.
• Operational Support: Assist with deployments, patching, and disaster recovery procedures to maintain a secure and resilient cloud environment.

What We’re Looking For: Experience and Skills

We’re seeking a motivated and experienced individual with a passion for cloud technologies and a proven track record of success.

• Experience: 4+ years of experience in infrastructure delivery, cloud operations, or site reliability roles with a demonstrated history of process improvement and problem-solving.
• Technical Skills:
  • Microsoft Azure Expertise: Hands-on experience with Microsoft Azure cloud services and solutions.
  • Infrastructure as Code (IaC): Proficiency in Infrastructure as Code (IaC) tools, preferably Terraform, for automating infrastructure provisioning and management.
  • Networking Fundamentals: A strong understanding of networking principles and cloud-native networking services.
• Soft Skills: Excellent communication skills, a proactive problem-solving mindset, and the ability to thrive in a collaborative team environment.

Our Offer: Invest in Your Growth

We’re committed to providing our employees with a supportive and rewarding work environment. Here’s what you can expect:

• Flexible Work Options: Flexible employment arrangements and remote work opportunities to support your work-life balance.
• Global Impact: Opportunity to work on international projects with leading global clients.
• Travel Opportunities: Potential for international business trips.
• Positive Culture: A non-corporate atmosphere that fosters creativity and collaboration.
• Continuous Learning: Language classes, internal & external training programs to enhance your skills.
• Comprehensive Benefits: Private healthcare and insurance, Multisport card, and well-being initiatives.

This position is based at Software Mind Poland and requires candidates to be based in the European Union.