Strategic & Business Intelligence Project Manager

Join WorkNomads as a Fintech BPO Strategy Leader in Europe

Are you a strategic thinker with a passion for driving business transformation and leveraging data to achieve exceptional results? WorkNomads is seeking a dynamic and analytically-driven leader to join our European leadership team and partner with a key client in the rapidly evolving fintech BPO sector. This is your opportunity to be at the forefront of a revolution, shaping the future of outsourcing and driving innovation across multiple European markets.

About the Role: Business Intelligence & Strategic Insights

As a trusted advisor and strategic leader, you’ll be instrumental in helping our client transform their BPO operations into a true strategic business partner. You will:

• Drive data-driven decision-making by designing, managing, and validating sales performance reports, campaign dashboards, and customer insights.
• Develop innovative data collection strategies to gather valuable customer insights from daily operations.
• Provide actionable insights and recommendations to the client’s leadership team, implementing process improvements that fuel sales growth.
• Collaborate with ICT teams to implement global BI processes, tools, and metrics across the European sales region.
• Ensure data accuracy and integrity in all reporting and analytics.
• Stay ahead of the curve by applying predictive analytics, AI, and automation to enhance our BI capabilities.

Crafting Sales Strategy & Enhancing Client Engagement

In this role, you’ll be a key partner in defining and executing sales strategies that align with our client’s priorities. You will:

• Collaborate with European sales leaders to develop strategic and tactical growth plans.
• Set, maintain, and calibrate KPIs in partnership with internal stakeholders and the client.
• Analyze performance metrics, identify process gaps, and work collaboratively with Sales Operations, ICT, Quality, and Training teams to drive improvements.
• Represent WorkNomads in regular client reviews, providing valuable insights and updates.
• Work closely with cross-functional teams, including Workforce Management (WFM) and Recruitment, to align resource planning with sales and operational objectives.

Championing Transformation & Process Excellence

Be a driving force for innovation and efficiency within our BPO operations. You will:

• Lead transformation initiatives focused on streamlining processes, optimizing costs, and enhancing overall performance.
• Drive digital innovation and process automation to improve sales and support functions.
• Monitor project progress, mitigate risks, and ensure delivery aligns with broader business objectives.
• Foster a culture of continuous improvement, innovation, and creative problem-solving through coaching and mentorship.

Leadership & Operational Oversight

As a leader, you’ll be responsible for the success of your team and the achievement of strategic outcomes. You will:

• Oversee a diverse team of operations managers, team leads, WFM specialists, and subject matter experts.
• Take ownership of team performance and ensure strategic goals are met.
• Ensure revenue targets are achieved while optimizing operational costs.
• Develop and manage incentive structures to motivate and drive performance.
• Track attrition, implement early-warning systems, and conduct regular team audits.
• Cultivate a mindset of flexibility and adaptability to navigate business and process changes efficiently.

What You Bring to the Table

We’re looking for a candidate with a proven track record of success and a passion for innovation. Ideally you’ll have:

• 7+ years of experience in Business Intelligence, Sales Strategy, or Process Excellence, preferably in the BPO/fintech sector.
• Demonstrated experience managing diverse and cross-functional teams.
• A strong understanding of BPO operations, including Workforce Management (WFM) and Quality Assurance (QA).
• Proven expertise with Salesforce; knowledge of Genesys Cloud & Odoo is a plus.
• Strong proficiency with Excel and PowerBI (or other analytical tool kits, such as Tableau and SPSS).
• Solid knowledge of statistics, predictive analytics, and AI applications.
• A working understanding of IT infrastructure and the ability to articulate business requirements for innovations and software solutions.
• A resilient and flexible mindset with the ability to thrive under client and time pressure.
• Strong financial acumen and a good understanding of key financial metrics and indicators.
• Exceptional analytical, communication, and stakeholder management skills.
• A creative, out-of-the-box thinker with the ability to dive deep into complex challenges.
• A Bachelor’s degree in Business, Engineering, Finance or another field with a strong focus on analytics & data analytics (Master’s preferred).
• Fluency in English; proficiency in additional European languages is a strong plus.
• Ability to travel to the client location and WN LAB Hotel in Sofia on a regular basis (min 1 week per month).

Life at WorkNomads in Bulgaria: A Recipe for Success

We offer a unique and rewarding experience for our team members, including:

• The opportunity to be a part of the new nomadic economy.
• A personalized career development program.
• An environment where your opinion matters and you manage your own work-life balance.
• International and dynamic workplace.
• Coverage for internet and phone bills.
• Employment or Freelancer contract with WorkNomads.
• Competitive remuneration and social welfare package.
• Team get-togethers and networking events.
• Optional Accommodation in our WN LAB Hotel, the biggest and coolest 4* co-living hotel in Bulgaria, with special discount rates.

About WorkNomads

WorkNomads is a global employer for digital nomads, empowering people to live life their way, offering flexible co-living and remote and project-based jobs. We are committed to diversity, social equity, and inclusion and believe in providing opportunities for global talent to shine.

Interested in joining our team? Apply today!