Customer Success Specialist

About HungerRush: Empowering Restaurants for Success

HungerRush is a leading force in the restaurant technology landscape, providing innovative, integrated solutions that empower restaurants to thrive. Our flagship product, HungerRush 360, is a cutting-edge cloud POS system designed to enhance guest experiences, cultivate loyalty, and streamline restaurant management from anywhere. We believe in providing restaurant operators of all sizes with the insights, control, and power they need to achieve profitable growth.
Learn more at www.hungerrush.com.

Job Title: Restaurant Success Specialist (Remote) – Menufy by HungerRush

Are you passionate about helping restaurants succeed? Do you excel at building relationships and providing exceptional customer service? HungerRush is seeking a dedicated Restaurant Success Specialist to join our team and help our restaurant partners maximize their success with Menufy by HungerRush. As a Restaurant Success Specialist, you will play a vital role in ensuring our highest volume restaurant partners achieve their goals by providing regular reviews, offering optimization strategies, and fostering long-term loyalty. This is a fantastic opportunity to work remotely and make a real impact on the success of restaurants across the country.

Responsibilities: Your Mission

As a Restaurant Success Specialist, you will:

• Assess and Consult: Understand each customer’s unique needs, share your product knowledge, and act as their consultant regarding available options.
• Drive Retention: Develop and implement customer retention strategies focused on boosting loyalty and securing ongoing business.
• Optimize Online Presence: Help our customers’ businesses recover, optimize, maintain, and protect their online information on major search engines and Google Business Profiles.
• Provide Support: Interface with other organizations like Google Support to assist with our customers’ needs.
• Conduct Performance Briefings: Schedule and lead regular performance reviews with customers, proactively identifying solutions to potential inquiries.
• Stay Informed: Maintain an expert-level understanding of our competitors and the broader industry landscape.
• Optimize Business Settings: Review and modify customer’s business settings as needed to optimize their success.
• Customer Outreach: Proactively engage with customers to increase product adoption and satisfaction.

Qualifications: What You’ll Need

To thrive in this role, you should have:

• Education: High School Diploma or equivalent.
• Experience:
  • Minimum of 2 years of industry or related experience required.
  • Minimum of 3 years of exceptional customer service experience required.
  • 1+ years of restaurant experience is a strong plus.
• Language Skills: Fluency in both Spanish and English is required.

Additional Information

This position is open to candidates who are authorized to work in the United States, without sponsorship, either now or in the future. At this time, and in the foreseeable future, HungerRush is not able to support assistance with additional visa sponsorship, regarding this specific position.

Disclaimer: This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above.

HungerRush is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.