Trust & Safety Representative

Join Our Trust and Safety Team: Content Analyst (Dutch & English Speaker)

Are you passionate about creating a safer online environment? Do you have a keen eye for detail and a strong understanding of internet culture? We are seeking a dedicated and resourceful Content Analyst to join our growing Trust and Safety team. In this role, you will play a crucial part in ensuring the integrity and safety of our online communities.

What You’ll Do:

As a Content Analyst, you’ll be responsible for reviewing and analyzing a wide range of content, including user profiles, audio, videos, and text, to identify and address potential violations of our client’s guidelines. You will:

• Review, classify, and remove content based on established policies, using specialized tools.
• Stay informed about evolving client policies and guidelines.
• Investigate, resolve, and escalate complex content issues to the broader Trust and Safety team.
• Advocate for the user community by ensuring fair and consistent enforcement of policies.
• Contribute to process improvement initiatives to enhance efficiency and quality.
• Participate in ongoing training programs and team discussions to improve your skills and knowledge.
• Engage with sensitive topics to maintain community safety.

What We’re Looking For:

We are looking for someone with the following qualifications:

• Language Proficiency: Dutch C1 level or above; English B2 level or above.
• Resilience: Strong coping skills, emotional resilience, and the ability to manage stress effectively.
• Objectivity: Ability to analyze content objectively, free from bias, in accordance with client policies.
• Attention to Detail: Exceptional attention to detail and accuracy.
• Analytical Skills: Ability to synthesize and analyze information from various sources.
• Critical Thinking: Strong critical thinking and decision-making abilities.
• Internet Savvy: Deep familiarity and passion for the internet, platforms, and culture.
• Cultural Awareness: High affinity and cultural awareness of political and social situations relevant to the supported market and region.
• Teamwork: Ability to work effectively both independently and as part of a team.
• Flexibility: Willingness to work different rotations/shifts, non-standard hours, and adapt to changing business needs.
• Commitment: Dedication to quality, efficiency, and effectiveness.
• Bonus Points: Previous experience in business process outsourcing, customer service, or content moderation is a plus.
• Requirements: Valid Work Permit; Completed Compulsory Education (Minimum required); Over 18 years of age; Availability to work in rotative shifts, on weekends and holidays.

Why Join Us?

We offer a challenging and rewarding career opportunity within a leading multinational company. You’ll be part of a dynamic team with high growth potential, and we offer competitive compensation and benefits packages, along with career development opportunities. If you are ready to make a real difference in creating a safer online world, we encourage you to apply!