Forecasting Analyst

Join Oura: Empowering Health, One Insight at a Time

At Oura, we’re driven by a singular mission: to empower individuals to unlock their full potential through a deeper understanding of their health. Our award-winning Oura Ring and app have already helped over 2.5 million people transform data about sleep, activity, and readiness into healthier, more balanced lives. We believe a thriving team is the foundation, fostering a culture of support, inclusion, and inspiration where everyone can thrive. Our values guide every interaction, both within our team and with our community.

Member Experience (MX) Forecasting Analyst: Be the Architect of Customer Success

We are seeking a highly analytical and strategic Member Experience Forecasting Analyst to join our dynamic team. In this critical role, you will be the architect of our 24/7 support network’s success, ensuring we have the right resources in place to deliver exceptional member experiences. You’ll leverage your expertise in demand forecasting, headcount planning, and resource allocation to optimize our support operations.

This role offers a unique opportunity to contribute to the development and implementation of cutting-edge contact center analytics processes and reporting. You’ll transform raw data into actionable business insights, providing senior leadership and stakeholders with the information they need to make informed decisions.

If you are passionate about using data to drive business outcomes, mitigate risks, and present compelling strategies to leadership, we encourage you to apply.

What You’ll Do: Shaping the Future of Member Experience

• Craft accurate forecasts for all support channels (phone, email, chat, messaging, social) across all lines of business and markets.
• Translate forecasted volumes into actionable staffing requirements, optimizing resource utilization while exceeding service level agreements.
• Conduct in-depth “what-if” analysis and present insightful recommendations to Senior Leadership regarding staffing and budget impacts.
• Dive deep into large datasets, uncovering patterns and trends, and transforming them into compelling insights for stakeholders.
• Master business intelligence tools (e.g., Tableau, Excel) to create stunning visualizations and reports that empower data-driven decision-making.
• Develop clear, concise, and actionable executive-level reports and presentations on forecast accuracy, trends, and resource requirements.
• Proactively provide regular updates to senior leadership on forecast performance, potential challenges, and strategic recommendations.
• Embrace additional duties and assignments as needed to contribute to the team’s overall success.

What You’ll Bring: Your Expertise and Passion

We’re looking for a highly motivated individual with the following qualifications:

• 8+ years of proven experience in workforce management, volume forecasting, and headcount planning within a multi-channel, multi-skill, high-growth environment.
• 2+ years of experience specifically forecasting support needs driven by the B2B sales lifecycle.
• Advanced proficiency in SQL.
• Deep expertise in WFM software and tools (e.g., CCForecast, Assembled, Calabrio, NICE, Verint).
• Exceptional analytical and problem-solving skills, with a demonstrated ability to interpret data and make data-driven decisions that improve performance.
• Proven ability to present complex data to executive leadership and influence decision-making through clear, strategic communication.
• Outstanding communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate with stakeholders at all levels.
• Mastery of contact center and BI technologies (Zendesk, Salesforce, Sprinklr, Excel, Tableau, Power BI, Snowflake).
• Ability to thrive under pressure in a fast-paced environment, making timely decisions to address operational challenges.
• A proactive and independent work style, with the ability to manage multiple priorities and excel in a dynamic, fast-paced environment.

Oura’s Commitment to Your Well-being: Benefits That Matter

At Oura, we prioritize your well-being. Every member of our team receives an Oura Ring, and we’re constantly exploring ways to enhance employee health.

Here’s what we offer:

• Competitive salary and equity packages.
• Comprehensive health, dental, vision insurance, and mental health resources.
• An Oura Ring for you, plus employee discounts for friends and family.
• Generous paid time off: 20 days of PTO, 13 paid holidays, and 8 days of flexible wellness time off.
• Paid sick leave and parental leave.

Oura takes a market-based approach to pay, with compensation varying based on location. Salary ranges for this role are:

• Region 1: $126,000 – $157,000
• Region 2: $115,000 – $144,000
• Region 3: $108,000 – $135,000

A recruiter can determine your specific region based on your US location. We are unable to consider candidates residing in Alaska (AK), Delaware (DE), Iowa (IA), Mississippi (MS), Missouri (MO), Nebraska (NE), South Dakota (SD), Vermont (VT), West Virginia (WV), and Wisconsin (WI).

Equal Opportunity Employer

Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on any protected characteristic.

We will provide reasonable accommodations to individuals with disabilities throughout the employment process.

Beware of Scams

Please be aware of fraudulent job offers impersonating Oura recruiters. Our legitimate job postings are only found on the Oura Careers page and trusted job boards. We will never ask for personal information or payment upfront. Official offers are sent via Docusign after a verbal offer.

Recruitment Agencies

Oura does not accept unsolicited resumes from agencies and is not responsible for any associated fees.

About Oura: Your Health, Simplified

Oura is a rapidly growing company at the forefront of health technology. We combine cutting-edge hardware, software, and data expertise to deliver a user-friendly wearable that empowers individuals to understand and improve their health.

Join us on our mission to empower people to take a proactive role in their well-being!