Associate Tech Support Analyst

Join Optum Canada: Make a Real Difference in Healthcare as a Remote Support Specialist

Are you passionate about technology and its power to improve lives? At Optum, a global leader in healthcare innovation, we’re on a mission to help people live healthier lives through technology-driven solutions. We’re looking for a dedicated and skilled Remote Support Specialist to join our team in Canada and play a vital role in ensuring the smooth operation of our critical healthcare systems.

In this role, you’ll be at the forefront, providing timely and effective support to our customers and partners, directly impacting patient care. You’ll collaborate with talented colleagues, enjoy comprehensive benefits, and have ample opportunities for career development within a company committed to inclusion and growth. If you’re ready to make a real difference and advance health optimization on a global scale, we invite you to join our team. We’re Caring, Connecting, and Growing together.

Your Impact:

• Responding to and resolving time-sensitive support calls that directly impact patient care.
• Serving as the primary point of contact for customers, expertly managing reported cases and collaborating with internal teams (R&D, Technical Response, Systems Engineering, etc.) to drive swift resolutions.
• Meticulously documenting all reported incidents, accurately capturing scope issues, and gathering essential information and logs.
• Efficiently managing a ticket backlog of approximately 20-30 cases.
• Troubleshooting issues on production RIS and PACS radiology systems, utilizing your expertise in technologies like Local & Wide Area Networks, Windows Servers and workstations, enterprise-class hardware & storage systems, and Oracle databases.
• Performing scheduled preventative maintenance and systems administration tasks to ensure optimal system performance.
• Contributing to a fast-paced, collaborative team environment, sharing knowledge and supporting your colleagues.

What We’re Looking For:

We’re seeking a proactive and detail-oriented individual with a strong technical foundation and a passion for customer service.

Required Qualifications:

• High School Diploma/GED (or higher)
• 2+ years of experience in troubleshooting Windows Operating Systems (Server and Workstation)
• 2+ years of TCP/IP network operation experience
• 2+ years of Active Directory operation and troubleshooting experience
• 2+ years of customer service experience in a technical environment
• 2+ years of experience working in Windows Command Line
• Ability to work Monday to Friday, within shifts that range between 5:00am-1:30pm Pacific to 9:30am-6:00pm Pacific

Preferred Qualifications:

• 2-year Diploma program in Information Technology
• Proficiency in Windows command line, PowerShell
• Experience in at least one programming language
• Detailed knowledge of TCP/IP and OSI model
• CCNA – Cisco Certified Network Associate certification
• Experience working in a Support Center
• Proficiency in troubleshooting Active Directory
• Experience providing technical support in a collaborative environment

Why Optum?

At Optum, we invest in our employees and provide a supportive environment where you can thrive. You’ll be rewarded and recognized for your contributions, and you’ll have clear direction on what it takes to succeed in your role. We also offer excellent development opportunities to help you advance your career.

*Remote Work Flexibility: This position offers the flexibility to work remotely from anywhere within Canada, subject to UnitedHealth Group’s Telecommuter Policy.

Commitment to Diversity, Equity, and Inclusion:

At UnitedHealth Group, we are committed to creating a healthier world for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of race, gender, sexuality, age, location, or income. We are dedicated to mitigating our impact on the environment and delivering equitable care that addresses health disparities and improves health outcomes.

Diversity creates a healthier atmosphere. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #GREEN