Certified Pharmacy Technician – Data Support

Join Our Patient-Focused Team as a Pharmacy Technician!

Are you a passionate and dedicated Pharmacy Technician looking to make a real difference in patients’ lives? At ExactCare Pharmacy, we’re seeking talented individuals to join our Patient Care Center of Excellence and contribute to our mission of providing exceptional pharmacy services to our patients nationwide. Click on ‘Apply’ button to find out more.

Your Role: A Vital Link in Patient Care

As a Pharmacy Technician in our closed-door pharmacy environment, you’ll be a key point of contact for patients, doctors, and facilities. Your responsibilities will encompass a variety of tasks, from handling phone inquiries and navigating multiple pharmacy software systems to supporting various stages of patient care. This role offers opportunities to develop a diverse skillset, adapting to organizational needs and expanding your pharmacy knowledge.

This position is based in a supportive office (or remote) environment, where you’ll have the resources and technology to deliver an exceptional patient experience. Our fast-paced, high-energy atmosphere encourages growth and provides opportunities to excel, particularly in phone-based pharmacy operations.

Key Responsibilities:

• Providing exceptional customer service in a phone-based environment.
• Accurately entering and processing a high volume of prescription information.
• Utilizing your drug knowledge to obtain prescription authorizations, clarifications, and transfers.
• Performing claim adjudication and auditing duties, including prior authorizations, billing, and eligibility checks.
• Making outbound calls to patients to address their needs.
• Working through case queues to resolve patient care issues.
• Serving as a liaison between clinical pharmacists and other medical professionals.
• Collaborating with technicians and pharmacists to ensure successful onboarding of new patients.
• Maintaining accurate and confidential patient records.
• Retrieving and verifying prescription information through doctor calls.
• Placing welcome calls to new patients and establishing a trusted point of contact.
• Creating, maintaining, and updating patient medication profiles through outbound calls.
• Providing backup support during periods of high call volume.
• Effectively addressing patient questions over the phone.
• Supporting ExactCare’s nationwide patient base in a fast-paced environment.
• Other duties as assigned.

What You’ll Bring to the Team:

• Comfort and proficiency in a phone-based environment.
• Ability to work independently and manage your time effectively.
• A self-motivated and goal-oriented approach.
• Proficiency in using computer equipment, technology, and multiple software programs for medication authorizations, clarifications, and transfers.
• Exceptional customer service skills, with the ability to effectively interact with doctor’s offices, pharmacists, and patients over the phone.
• Thorough drug knowledge and familiarity with pharmacy billing processes.
• Knowledge of appropriate processes for taking prescriptions, clarifications, and transfers, with clear written and verbal communication skills.
• Strong prioritization and organizational skills.
• Commitment to maintaining a high degree of confidentiality.
• A passion for helping people and enriching their lives.
• Ability to think critically and document pertinent details in compliance with state and federal regulations.
• Alignment with ExactCare Pharmacy’s core values.
• Ability to work Monday through Friday, 9:00 AM to 5:30 PM.

Requirements:

• Must be 18 years of age or older.
• High school diploma or GED equivalent.
• Prior experience in a pharmacy setting.
• Current certification with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintenance of certification.
• Current pharmacy technician registration with the State Board of Pharmacy.
• Ability to perform in an office-based (or remote) setting requiring prolonged sitting (90% of the time).
• Availability to work Monday through Friday, 9:00 AM to 5:30 PM.

Benefits:

ExactCare Pharmacy offers a comprehensive benefits package for full-time employees, including:

• Medical, dental, and vision insurance
• Flexible spending accounts
• Company-paid life insurance and short-term disability
• Voluntary benefits
• 401(k) retirement plan
• Paid Time Off and paid holidays

Medical, dental, and vision coverage are effective the 1st of the month following your hire date.