Solutions Consultant

Join Alto Software Group as a Solutions Consultant

Are you a customer-focused problem solver with a passion for SaaS solutions? Alto Software Group, a leading B2B SaaS company powering over half of the UK’s housing transactions, is seeking a dynamic and experienced Solutions Consultant to join our Post-Sales Solutions Team. This is a home-based role with occasional travel to our London HQ and client sites.

About Alto Software Group

We provide a comprehensive suite of software solutions for estate agents and home builders, empowering them to drive efficiencies, accelerate transactions, reduce risk, enhance customer experiences, navigate regulatory changes, and unlock new growth opportunities. While we’re established, we embrace a startup mindset and are looking for individuals who share that ambition.

The Opportunity: Your Impact

As a Solutions Consultant, you’ll be the vital bridge between our cutting-edge product and our valued clients. Your primary focus will be to ensure our clients maximize the value of the Alto suite and achieve their business objectives. You’ll be a trusted advisor, guiding them through migrations, driving adoption, and identifying opportunities for expansion. If you are seeking a high-impact role where you directly contribute to customer success and retention, this is for you!

What You’ll Do:

• Customer Advocate: Understand client needs and design tailored software solutions.
• Migration Master: Guide clients seamlessly to the Alto platform, showcasing the value proposition.
• Success Driver: Conduct health checks, deliver value-added workshops, and implement adoption strategies.
• Opportunity Identifier: Analyze data to identify upsell and new business opportunities aligned with client goals.
• Technical Problem Solver: Diagnose system issues, troubleshoot problems, and provide technical guidance.
• Relationship Builder: Cultivate strong relationships with clients and internal teams.
• Product Evangelist: Deliver engaging demonstrations, presentations, and training sessions.

What You’ll Bring:

• Experience: Proven experience in a customer-facing technical role (e.g., Technical Consulting, Solutions Consulting).
• Consultative Approach: Deep dedication to root cause analysis and client support.
• Product Acumen: Solid understanding of Alto CRM with eagerness to master our ecosystem.
• Problem-Solving Prowess: Excellent diagnostic and troubleshooting abilities.
• Industry Knowledge: Familiarity with the estate agency sector and workflows is a strong plus.
• Communication Skills: Clear and confident communication, translating technical features into business value.
• Tech Proficiency: Familiarity with Salesforce, Google Suite, Slack, and Zendesk.

Benefits and Perks

We value our employees and offer a comprehensive benefits package:

• 25 days annual leave + extra days for years of service
• Day off for volunteering & Digital detox day
• Festive Closure (Christmas to New Year)
• Cycle to work and electric car schemes
• Free Calm App membership
• Enhanced Parental leave
• Fertility Treatment Financial Support
• Group Income Protection and private medical insurance
• Gym on-site in London
• 7.5% pension contribution by the company
• Discretionary annual bonus up to 10% of base salary
• Talent referral bonus up to £5K

Commitment to Diversity and Inclusion

Alto Software Group is an equal opportunity employer. We are committed to creating a welcoming, fair, and representative environment for all. We encourage applications from all qualified individuals regardless of ethnicity, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, neurodiversity status, family or parental status, or employment history.