Healthcare Scheduling Coordinator

Join ISTA Personnel Solutions as a Healthcare Scheduling Coordinator (After-Hours)

Are you a confident and personable individual with a knack for problem-solving? ISTA Personnel Solutions, a rapidly growing BPO company, is seeking a dedicated Healthcare Scheduling Coordinator to join our team and provide exceptional support to our U.S.-based clients.

Unlike traditional recruitment agencies, we function as an integrated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch. If you’re looking for a challenging and rewarding role where you can make a real difference in people’s lives, this is the opportunity for you!

Your Mission: Ensure Seamless Healthcare Coordination

As a Healthcare Scheduling Coordinator (After-Hours), you will be responsible for managing patient and nursing scheduling, resolving issues, and maintaining clear communication with clients. This role requires a proactive individual who can work independently and thrive in an after-hours environment.

Key Responsibilities:

• Appointment Coordination: Schedule and manage patient appointments, ensuring optimal resource allocation.
• Communication: Act as a primary point of contact for patients, families, and healthcare providers, providing updates and addressing concerns.
• Patient Management: Maintain accurate patient records, including appointments, medical needs, and preferences.
• Home Care Coordination: Collaborate with home care teams to ensure timely and efficient patient care.
• Problem Solving: Resolve scheduling conflicts and issues effectively.
• Data Entry: Input and update patient information with precision.
• Compliance: Adhere to healthcare regulations and privacy laws.

Schedule (SAST | 30 hours per week)

This role operates on a specific after-hours schedule:

• Sunday: 11:00 PM – 5:00 AM
• Monday: 11:00 PM – 5:00 AM
• Friday: 12:00 PM – 3:00 PM and 11:00 PM – 5:00 AM (split shift)
• Saturday: 2:00 PM – 11:00 PM
• (Tuesdays, Wednesdays, and Thursdays are off days)

Essential Requirements for Success

To thrive in this role, you’ll need the following:

• 1-2 years of experience in scheduling and coordination, ideally in a healthcare or home care setting.
• Exceptional communication and interpersonal skills.
• Ability to prioritize, multitask, and thrive in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Proven problem-solving abilities.
• Proficiency in Microsoft Office Suite.
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages.

Why ISTA Personnel Solutions?

ISTA Solutions is more than just a BPO company; we’re a community of “rockstar” professionals dedicated to building an employee-centric culture. We prioritize long-term success, work-life balance, and continuous learning. If you’re seeking a new and different experience where you can contribute to a thriving culture, ISTA Personnel Solutions is the perfect place for you.

If you don’t hear from us within 14 working days, please consider your application unsuccessful.