Senior Product Manager, Platform

About the Opportunity: Senior Product Manager, Platform at ServiceUp

Are you a passionate product leader with a knack for building thriving ecosystems? ServiceUp is looking for a strategic and driven Senior Product Manager, Platform to spearhead the vision, development, and expansion of our core platform and its integrations. This is your chance to shape the future of how we connect with partners and deliver exceptional value to our users.

Your Mission: Crafting a Powerful & Integrated Platform

As the Senior Product Manager, Platform, you’ll be at the heart of our platform strategy. Your primary goal will be to ensure the platform functions as a secure, scalable and cutting-edge foundation for both internal innovation and business growth.

• Define the Vision: Own and champion the product vision and roadmap for ServiceUp’s API platform, ensuring tight alignment with the company’s overall strategic goals.
• Master Inbound Integrations: Collaborate with external partners to evaluate their API capabilities, prioritize integration opportunities, and manage the entire lifecycle of incorporating their APIs into the ServiceUp platform.
• Orchestrate Outbound Integrations: Lead the design, development, and ongoing management of ServiceUp’s APIs, guaranteeing they are robust, scalable, and impeccably documented to attract and empower external developers and partners.
• Drive Cross-functional Synergy: Serve as the go-to expert for all API-related matters, working hand-in-hand with engineering, design, marketing, sales, and operations teams to launch impactful cross-functional initiatives and translate business requirements into technical solutions.
• Cultivate a Thriving Ecosystem: Nurture and grow a vibrant partner ecosystem. This involves defining features that accelerate partner onboarding, ensuring a frictionless developer experience, and providing technical guidance for all API-related inquiries.

What You’ll Bring to the Table

We’re looking for a talented individual with a blend of technical expertise, product vision, and exceptional communication skills.

• Bachelor’s degree in a relevant technical field or equivalent practical experience.
• 5+ years of experience in product management or a related technical role, with at least 3 years dedicated to APIs, platforms, or partner ecosystems.
• A demonstrated history of successfully delivering complex products in an agile environment, from initial concept to successful launch.
• Exceptional analytical skills and the ability to articulate technical concepts into clear business value for both technical and non-technical stakeholders.
• A deep understanding of API architecture, SaaS platforms, and partner integration workflows.
• Outstanding collaboration and communication skills, with the ability to build trust and foster alignment across diverse teams.

Bonus Points

• Experience in a high-growth, entrepreneurial environment.
• Background in developer tools or coding.
• Familiarity with major API management platforms like MuleSoft, Apigee, or Postman.

Why ServiceUp?

At ServiceUp, we’re not just building a company; we’re building a culture rooted in these core values:

• Team First
• Work Smart
• Own It
• Be Bold
• Push Boundaries

If these resonate with you, you’ll feel right at home. We provide competitive pay and equity, medical, dental, and vision coverage, flexible PTO and company holidays, remote-friendly setup with home office support, learning and development budget, a wellness stipend and paid parental leave. If you’re driven by impact and align with our values, we’d love to hear from you! We value your skills, drive, and how you work with a team.

ServiceUp is an equal opportunity employer committed to a diverse, inclusive workplace where everyone can do their best work.