Spanish Speaking Customer Service Representative

Join Our Team as a Bilingual (Spanish/English) Customer Advocate!

Are you passionate about providing exceptional service and fluent in both Spanish and English? We’re looking for a dedicated and enthusiastic individual to join our team as a Customer Service Representative. In this role, you’ll be the voice of our company for our Spanish-speaking clientele, building relationships and ensuring their complete satisfaction.

Your Mission: Elevate the Customer Experience

As a key member of our customer support team, you’ll be responsible for:

• Providing outstanding support in both Spanish and English, answering inquiries with clarity and accuracy.
• Guiding customers through product and service-related questions, offering effective troubleshooting and order assistance.
• Efficiently managing customer accounts, processing requests, updating information, and meticulously documenting all interactions.
• Collaborating with other departments to escalate and resolve complex issues promptly and effectively.
• Consistently exceeding customer expectations by providing timely, friendly, and solution-oriented service.
• Achieving and surpassing performance goals related to response time, resolution rates, and overall customer satisfaction.
• Contributing to a positive and collaborative team environment, sharing knowledge and supporting your colleagues.

What You’ll Bring to the Table:

We’re looking for someone who embodies the following:

• Exceptional fluency in both written and spoken Spanish and English.
• Proven experience in customer service, a call center environment, or a similar customer-facing role (preferred).
• Outstanding communication and active listening skills, with the ability to understand and empathize with customer needs.
• Strong multitasking and problem-solving abilities, with the capacity to thrive in a fast-paced environment.
• Tech-savviness, including proficiency with CRM systems, ticketing tools, and Microsoft Office/Google Suite.
• An unwavering commitment to detail and a genuine passion for putting the customer first.

What We Offer:

We believe in rewarding our team members for their hard work and dedication. Here’s what you can expect:

• Competitive, above-market salary.
• Comprehensive HMO coverage on day one, including principal and two dependents.
• Full government-mandated benefits.
• Performance-based incentives to recognize and reward your achievements.
• Fun and engaging quarterly company events.
• Monthly De Minimis allowance of 1,000 PHP.
• All necessary equipment and software provided to ensure your success.

If you’re ready to make a real difference in the lives of our customers and be part of a growing, dynamic team, we encourage you to apply! This is more than just a job; it’s an opportunity to build a rewarding career.