Senior Manager, Virtual Practice Operations

Join Thyme Care: Revolutionizing Cancer Care as a Senior Manager, Virtual Practice Operations

Are you passionate about transforming the cancer care experience? At Thyme Care, we’re on a mission to create a better healthcare journey for patients and their loved ones, ensuring they feel seen, supported, and heard every step of the way. We envision a future where fast access to high-quality care is the standard, and every patient has a dedicated care navigator guiding them through their diagnosis and treatment. We are seeking a dynamic and experienced Senior Manager of Virtual Practice Operations to help us achieve this vision.

About Thyme Care

Thyme Care is a leading cancer care navigation company, enabling value-based cancer care. Over the next few years, we aim to become a nationally recognized, technology-driven, and provider-centric care delivery model, reshaping cancer care access, delivery, and patient experience. We are building a diverse team of problem solvers and critical thinkers who are driven to innovate and shape the future of healthcare. If you’re ready to be part of something truly meaningful, we invite you to join us in revolutionizing cancer care.

The Opportunity: Senior Manager, Virtual Practice Operations

As the Senior Manager of Virtual Practice Operations, you will be a crucial leader in optimizing the infrastructure, processes, and performance of our virtual clinical practice, Thyme Care Medical. You’ll oversee critical areas such as licensing & credentialing, revenue cycle management (RCM), billing & coding, and virtual visit performance across various visit types. The ideal candidate possesses a strategic mindset, operational excellence, and the ability to coach and develop managers. You’ll thrive in a complex environment, balancing clinical, compliance, and business objectives.

What You’ll Do

• Strategic Leadership: Set and own 6–12 month strategic goals aligned with departmental and company priorities. Translate department strategy into team-specific initiatives for licensing, RCM, billing/coding, and visit utilization.
• Operational Excellence: Oversee execution of core operational processes, including provider licensing & credentialing, revenue cycle management and billing compliance, accurate medical coding workflows, and virtual visit volume growth.
• Project Management: Implement structured project management practices to ensure on-time delivery of cross-functional initiatives and drive the development and implementation of process improvements to increase efficiency, compliance, and ROI.
• Cross-Functional Collaboration: Build trust-based relationships with internal and external stakeholders, including clinicians, payers, product, legal, and finance. Serve as the primary spokesperson for Virtual Practice Operations.
• People Development: Direct and mentor a growing team of operations managers and individual contributors. Coach managers to lead high-performing teams and hold staff accountable.

What You’ll Bring

• Experience: 8–12+ years of operations experience in healthcare, with at least 3 years managing managers and cross-functional projects.
• Healthcare Expertise: Deep understanding of healthcare operations, particularly licensing, credentialing, RCM, and virtual care delivery models.
• Builder Mentality: Ability to thrive in scaling environments where structure and processes are being established or rebuilt.
• Strategic & Analytical Skills: Sets vision, tracks impact through KPIs, and uses data to inform action.
• Leadership: Proven track record of developing managers and building inclusive, high-performing teams.
• Operational Discipline: Strong project management skills, attention to detail, and a continuous improvement mindset.
• Communication: Exceptional communication and interpersonal skills with the ability to effectively navigate executive conversations and drive cross-functional alignment.

Keys to Success at Thyme Care

• Member-Centric Focus: You are passionate about our mission and committed to delivering an exceptional member experience.
• Adaptability: You thrive in fast-paced environments and are comfortable with ambiguity and rapid change.
• Startup Enthusiasm: You have experience working at a start-up or are excited about transitioning to a start-up environment.
• Detail-Oriented: You are exceedingly organized, proactively track project details, and catch what others miss.

Our Values

At Thyme Care, we live by our core values: Act with our members in mind, Move with purpose, and Seek diverse perspectives. These values guide our decisions and shape our culture.

The base salary for this role is $145,000 – $165,000. This is just a part of our overall competitive compensation package.

Thyme Care is an equal opportunity employer committed to diversity and inclusion.

Note: Be cautious of recruitment fraud. Always confirm communications are coming from an official Thyme Care email.