Head of Service Delivery & Support

About Geonexus: Empowering Data-Driven Decisions

At Geonexus, we’re passionate about helping Utilities, Transportation, and Government organizations unlock the full potential of their data. Our innovative, low-code integration platform seamlessly connects your GIS with critical enterprise systems like asset management, work management, and customer information platforms. Say goodbye to the complexities of custom code and hello to a streamlined, efficient data ecosystem. The result? Improved data quality, reduced risks, and significant time savings for your teams. We’re enabling our clients to have total confidence in their data.

Join Our Executive Leadership Team as the Director of Service Delivery & Support

Geonexus is seeking a dynamic and visionary leader to helm our Service Delivery & Support organization. As Director of Service Delivery & Support, you will play a pivotal role in ensuring customer success and driving company growth. You’ll lead a talented team responsible for the successful implementation of our software, delivering impactful customer and partner training, and providing exceptional technical support. This role offers the unique opportunity to shape how Geonexus software is deployed and supported, directly influencing our clients’ ability to maximize the value of our solutions.

Your Responsibilities:

• Lead and mentor a high-performing team of 3–5 professionals, including a solution architect, implementation specialists, and a technical support lead, fostering a culture of accountability, deep product expertise, and continuous improvement.
• Oversee delivery projects to ensure that scope, timelines, budgets, and quality standards are consistently met.
• Develop and implement repeatable delivery practices, and track key performance metrics to drive consistent, predictable results.
• Collaborate with Sales and Customer Success teams to create comprehensive scopes of work and accurate cost estimates.
• Drive customer and partner training programs, empowering users, increasing software adoption, and reducing support needs.
• Manage the technical support function (L1–L3), ensuring adherence to SLAs and timely resolution of escalated issues.

What We’re Looking For:

• Bachelor’s degree required; advanced degree or relevant certifications (PMP, ITIL, etc.) are highly desirable.
• 8+ years of experience in professional services, technical support, or enterprise software delivery, with at least 3+ years in a leadership role.
• Proven experience managing budgets, billable hours, and invoicing for both fixed-price (FFP) and time & materials (T&M) projects.
• A solid understanding of enterprise platforms, such as Esri ArcGIS, SAP, IBM Maximo, Oracle WAM/CC&B, or similar systems.
• Industry knowledge within utilities or other asset-intensive industries, combined with expertise in GIS and enterprise system integration.
• A strong track record of building and scaling high-performing teams.
• Exceptional communication and interpersonal skills, with the ability to effectively engage with executive-level stakeholders.
• Analytical problem-solving skills, with a focus on delivering measurable customer outcomes.
• Must be authorized to work in the U.S. (no sponsorship available).

Compensation & Benefits:

• Competitive base salary: $130,000 – $165,000 (commensurate with experience)
• Eligibility for an annual bonus tied to team success and overall company growth.
• Comprehensive medical, dental, and vision insurance plans.
• 401(k) plan with a generous 3% company contribution.
• Unlimited PTO and paid holidays, promoting a healthy work-life balance.
• Remote-friendly environment with flexible work options.

Why Join Geonexus?

At Geonexus, you’ll be at the forefront of innovation, building the next generation of geospatial integration software for utilities and asset-intensive industries. Join a close-knit team where your contributions have a direct impact, and where service delivery and customer support are recognized as strategic drivers of success and growth. Be a part of something meaningful and make a real difference in the way our clients leverage their data.

Geonexus is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We encourage all qualified individuals to apply, regardless of race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other characteristic protected by law.