CRM Consultant

Join Our Mission: CRM Consultant (Remote, UK)

Location: Remote in the UK
Reporting to: CRM Team Lead

About Massive Rocket: Fueling Growth Through Human Experiences at Scale

Massive Rocket is a hyper-growth agency revolutionizing how digital marketing, product, and engineering teams collaborate. In just five years, we’ve become a pioneering force, and we’re now on an ambitious trajectory towards $100M in revenue. Our core mission? To deliver truly human experiences at scale, powered by cutting-edge technologies like web, mobile, cloud, data, and AI.

We’re not just building campaigns; we’re building connections. Specializing in leading platforms like Braze and Snowflake, we empower our clients to understand and engage their customers like never before.

At Massive Rocket, every role is entrepreneurial. Success means looking beyond your immediate tasks, understanding the bigger picture, and actively contributing to the triumphs of your team, our clients, and our partners. If you’re ready to grow personally and professionally in an environment that values innovation and impact, you’re in the right place.

Why Massive Rocket? What We Offer

• Accelerated Learning & Growth: Thrive in a dynamic, fast-paced environment where every day presents new challenges and opportunities to expand your skillset.
• Supportive & Positive Culture: Join a team that genuinely cares, fostering a culture built on shared values and mutual support.
• Global Footprint: Work seamlessly with talented colleagues and clients across Europe, the US, and beyond.
• Truly Remote, Forever: Enjoy the flexibility and autonomy of a 100% remote work setting, designed for productivity and work-life balance.
• Clear Career Trajectory: Benefit from defined paths for progression and ample opportunities to advance your career within the company.
• Engaging Team Life: Participate in fun, organized team events and outings (both virtual and in-person when possible) that build camaraderie.

The Opportunity: Your Role as CRM Consultant

As a CRM Consultant at Massive Rocket, you are the engine that brings sophisticated CRM strategies to life. While you’ll collaborate closely with strategists (both internal and client-side), your primary focus is the meticulous planning, flawless execution, and continuous optimization of multi-channel CRM campaigns. You’ll be the expert hand configuring and leveraging platforms like Braze to deliver impactful communications across email, SMS, push notifications, content cards, WhatsApp, and more.

You’ll partner directly with our clients, translating strategic blueprints into tangible initiatives that drive measurable results. Your guidance will be crucial for the project team, ensuring smooth operations, efficient delivery, and ultimately, exceptional client satisfaction.

What You’ll Be Doing: Key Responsibilities

• Champion the execution of advanced CRM initiatives within the Braze platform for a diverse portfolio of clients.
• Configure, customize, and optimize the Braze platform to precisely implement agreed-upon marketing strategies and campaigns.
• Design, build, and deploy highly targeted and engaging marketing campaigns using Braze’s powerful messaging capabilities.
• Master Braze’s segmentation and personalization features to ensure campaigns resonate deeply with specific audience segments.
• Collaborate effectively with strategy teams and other stakeholders to guarantee seamless alignment between strategic vision and operational execution.
• Cultivate strong relationships with clients, understanding their unique needs and developing tailored solutions that deliver lasting value.
• Manage and analyze complex datasets to uncover insights into customer behavior and evolving trends.
• Become a recognized expert in the Braze platform, continuously exploring and implementing innovative features to elevate client success.
• Create clear, relevant documentation and reporting, including measuring and communicating the performance metrics of executed campaigns.

What You Bring: Skills & Experience

You’ll thrive in this role if you have:

• A proven track record with 5+ years of experience in a Marketing Automation Specialist or equivalent role within the CRM space.
• Deep expertise working with leading Marketing Technology (MarTech) platforms like Braze (preferred), Salesforce Marketing Cloud, or HubSpot.
• Meticulous attention to detail is second nature, especially when it comes to QAing CRM campaigns, integrations, and documentation to ensure accuracy and best practices.
• A strong understanding of the principles and practices of digital marketing.
• Familiarity with relational databases and data structures.
• A proactive mindset and the ability to collaborate effectively across cross-functional teams.
• Excellent interpersonal and communication skills, honed through experience in a client service environment (e.g., agency or client-facing role).
• Prior experience working within an agency setting or consistently in client-facing roles.
• An excellent command of English (C1 level or above).

Bonus Points: Skills That Impress

• Braze Certifications (such as Practitioner or Marketer).
• Extensive, hands-on experience demonstrating advanced proficiency specifically with the Braze platform.
• Experience with data analysis leveraging SQL.

Ready to Make an Impact? Apply Now!

If you’re ready to launch your career to new heights and join a company fueled by passion, innovation, and a commitment to human-scale experiences, we want to hear from you!

Please note these essential requirements and preparations for the application process:

• Massive Rocket operates a Bring Your Own Device (BYOD) policy – you will be expected to use your own equipment for work.
• A valid work visa for the UK is required – Massive Rocket does not provide sponsorship at this time.
• You may be asked to provide proof of identification (e.g., passport, ID card, utility bill).
• Two professional references may be requested – please be prepared to share names, relationship to you, and contact details.
• For Contractors only: Proof of incorporation and valid insurance coverage is required.

Please ensure that your qualifications closely match the criteria outlined in this job description before applying.