Ticket Operations Specialist

Join Victory Live: Operations Fulfillment Specialist (Entry Level)

About Victory Live

Victory Live is an innovative technology company backed by private equity, dedicated to revolutionizing how live event ticket inventory is managed and distributed. Our mission is to maximize distribution and yield for artists, promoters, teams, venues, and professional resellers alike. We offer a comprehensive, end-to-end software platform designed specifically for the dynamic live ticketing industry. From our established B2B marketplace to our cutting-edge automated SaaS and full-service solutions, we manage every step of the ticket sales lifecycle, ensuring efficiency from ingestion straight through to sales fulfillment.

The Opportunity

Are you ready to dive into the fast-paced world of live events and ticketing? We’re seeking a detail-oriented and customer-focused individual to join our Operations Team as an Operations Fulfillment Specialist. This is an Entry Level position where you will play a critical role in ensuring seamless delivery of tickets to our Members and their customers. Working closely with the team and leveraging our in-house automation tools, you’ll be the go-to person for handling ticket supply chain logistics, order fulfillment, and providing exceptional support via phone and email. This role is a unique blend of customer service, operational advocacy, and system management within a high-volume environment.

What You’ll Do

As an Operations Fulfillment Specialist, you’ll be integral to keeping our operations running smoothly. Your responsibilities will include:

• Accurately executing all fulfillment processes and protocols by diligently monitoring sales across a multitude of marketplaces (14+).
• Applying knowledge of marketplace and primary ticketing policies to process orders correctly and efficiently.
• Maintaining familiarity with our internal tools, industry automation trends, and best practices in inventory management.
• Providing direct support to end-consumers throughout their purchasing and fulfillment journey.
• Managing and prioritizing communications, responding quickly and professionally to emails and phone calls in a fast-paced setting.
• Assisting our Members with diverse support requests, including researching and resolving common issues.
• Collaborating effectively with internal teams and knowing when to escalate requests appropriately.
• Building strong, trusting relationships with Members through open communication to enhance their overall experience.
• Following up on client requests diligently to ensure satisfactory resolutions are achieved.
• Consistently exceeding department standards for service quality.

Who You Are

We are looking for someone who is:

• An individual with previous success in a role involving direct interaction with customers or consumers.
• Professional in both demeanor and appearance, representing Victory Live with confidence.
• Possessing excellent organizational skills with a keen eye for detail.
• Willing and able to work flexible hours, including nights, weekends, and holidays, when critical tasks demand it.
• Comfortable and effective working independently in a fully remote environment.
• Able to demonstrate impeccable judgment and discretion in interpersonal interactions and sensitive situations.
• Capable of managing stressful and/or high-profile situations calmly and effectively.
• Self-disciplined and committed to maintaining confidentiality and discretion, especially regarding sensitive information.
• Equipped with strong decision-making skills and sound judgment.
• A flexible, reliable, and collaborative team player, supporting both your immediate team and the wider company goals.
• Possessing strong communication skills (written, verbal, and non-verbal), coupled with active listening abilities.
• Adept at time management and prioritizing tasks efficiently, even when working independently within defined parameters.
• Skilled at identifying problems, understanding their root causes, and proposing potential solutions while maintaining day-to-day operational flow.
• Knowledge of both the primary and secondary markets within the ticketing industry is preferred.
• Proficiency in ticketing systems, experience managing ticket inventory, and/or using third-party ticketing software is a plus.

Victory Live is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law.