Consumer Insights Analyst – Digital Solutions

Consumer Insights Associate: Digital Solutions (12-Month Contract) – Remote, Canada

The Opportunity at J.D. Power

Are you passionate about digital experiences and uncovering what truly drives customer satisfaction online? J.D. Power is seeking a driven Consumer Insights Associate to join our Digital Solutions team. This is an exciting opportunity for a 12-month limited-term contract role, offering the flexibility to work remotely from anywhere in Canada.

Reporting to the Sr. Director, Digital Solutions, you will play a vital role in analyzing survey data to generate actionable insights that directly help our clients enhance their digital channel performance and boost customer satisfaction.

Your Impact in This Role

Step into a key position where your data analysis skills and enthusiasm for digital will translate into tangible improvements for our clients. By interpreting survey data, you will provide the strategic guidance needed to optimize customer experiences within their digital channels, ultimately driving significant business results.

What You’ll Be Doing

You will be an integral part of a collaborative 7-person Digital Solutions team. We are looking for a proactive self-starter who thrives on independence and can navigate our company’s matrix environment effectively, working seamlessly with various departments and industry business units (like Auto, Financial Services, and Insurance).

Key Responsibilities

Here’s a look at the core activities you’ll be engaged in:

• Dive deep into survey data to uncover hidden trends and insights that empower clients to improve customer satisfaction and drive business outcomes.

• Support the creation of impactful reports, presentations, and content for industry conferences, focusing on clear, actionable insights.

• Conduct insightful ad-hoc analysis, potentially blending internal, client, or third-party data sources to enrich findings and add value.

• Contribute to thought leadership initiatives, sharing expertise on digital consumer behavior and industry trends.

What You Bring to the Table

We’re looking for someone with the right mix of analytical prowess and digital curiosity:

• A Bachelor’s Degree is required. A focus on behavioral sciences (Psychology, Marketing, Economics, Political Science), a quantitative emphasis (like statistics), or technology is preferred.

• Strong data analytic skills, with the ability to adeptly analyze survey data, interpret results, and translate them into clear, compelling insights.

• A genuine passion and enthusiasm for all things digital – staying curious about how technology shapes the customer journey.

• Excellent communication skills, both written and verbal, capable of articulating complex study findings in a clear, concise, and impactful manner.

• Proficiency with MS Office Suite (PowerPoint, Excel, Word) is essential for data analysis, reporting, and presentation development.

A Note From the Hiring Manager

“I’m looking for someone who is deeply intellectually curious – someone who naturally asks ‘Why?’ and ‘How can we make this better?’ We seek a candidate excited by the transformative power of technology and digital channels and eager to help our clients navigate this evolving landscape.

The ideal candidate will excel at taking data (survey and otherwise) to uncover meaningful insights and trends. More importantly, they can craft these findings into data-driven stories that provide clients with practical, useful advice for improving operations and boosting customer satisfaction.

It’s about seeing beyond the numbers to offer strategic guidance that helps clients make better decisions and grow their business.”

Our Culture & Values

At J.D. Power, our culture is built on specific principles. We are Leader Led, embrace a Remote First approach, Foster Flexibility, Reward Performance, and believe Time Off Matters.

Our mission is clear: to unite industry-leading data and insights with world-class technology to solve our clients’ toughest challenges.

We live by our values: striving to be Truth Finders, Change Makers, and Team Driven.

Equal Opportunity Employer

J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

J.D. Power is an equal-opportunity employer and compliant with AODA/ADA legislation. Should you require accommodations during the recruitment and selection process, please reach out to tarecruitment@jdpa.com.

To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

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