Project Manager, Customer Excellence & Innovation

About DSV: A Global Leader in Transport and Logistics

Join DSV, a global leader in transport and logistics, built on a foundation of collaboration and a drive for excellence since 1976. What started with ten independent hauliers has grown into the world’s 3rd largest supplier of global solutions. Today, our team of approximately 75,000 professionals across 80+ countries adds significant value to our customers’ entire supply chain. We handle everything from transporting, storing, packaging, and re-packaging to processing and customs clearance for all types of goods. We work tirelessly to ensure goods flow steadily to production lines, outlets, stores, and consumers worldwide, combining a global reach with a critical local presence right next to our customers. Discover more about our innovative approach and vibrant culture at www.dsv.com.

Job Opportunity: Project Manager, Customer Excellence & Innovation

Division: Air & Sea
Location: Remote – Anywhere in the US or Canada (with requirement for potential travel for in-person training)
Time Type: Full Time / Regular

* IMPORTANT FRAUD ALERT *

Please be advised: DSV takes your security seriously. We will NEVER request a chat interview or solicit funds from applicants during our interviewing and hiring process. We do not require any form of payment and will not ask for sensitive personal financial information like credit card or bank account numbers. Official DSV recruiters use email addresses ending in @dsv.com or @us.dsv.com. If you have any concerns about the legitimacy of a DSV job posting or communication, please reach out to HR@us.dsv.com immediately.

The Opportunity: Drive Innovation & Solutions in Logistics

Are you a seasoned project manager with a passion for turning complex logistics challenges into seamless, innovative solutions? Do you thrive in a client-facing environment, leading the charge on integrations and driving service excellence? As a Project Manager for Customer Excellence & Innovation within our Air & Sea division, you will be a critical resource, bridging the gap between client needs and DSV’s powerful capabilities. You’ll lead projects focused on integrating new business, engineering bespoke solutions, implementing improvements for existing clients, and driving innovation that sets DSV apart in the competitive freight forwarding and logistics industry.

What You’ll Do: Key Responsibilities

In this dynamic role, you will:

• Partner for Growth: Collaborate closely with our Sales teams, serving as an operational and TMS (Transportation Management System) subject matter expert to design solutions and contribute strategic insights during pre-sale client engagements.
• Assess and Advise: Evaluate complex client requirements through RFIs, providing expert risk and ROI assessments to inform strategic decisions.
• Engineer Solutions: Design and tailor logistics solutions by aligning intricate client needs with DSV’s comprehensive portfolio of services.
• Lead POM Expertise: Act as a super user and expert for Purchase Order Management (POM) systems, providing demonstrations and determining the optimal solution configuration for clients.
• Manage EDI Integrations: Take ownership of the entire lifecycle for Client EDI integration projects, coordinating activities across global and regional IT teams and directly with the client.
• Ensure Quality & Compliance: Lead integration UAT testing efforts and develop crucial Standard Operating Procedures (SOPs), ensuring clear communication and training for all key stakeholders.
• Champion Improvement: Participate actively in Client Business Reviews, identifying opportunities and championing initiatives for continuous improvement in service delivery.
• Drive Innovation: Spearhead forward-thinking innovation projects designed to create differentiation, enhance client satisfaction, and build long-term ‘stickiness’ with our partners.
• Build Relationships: Maintain direct, consistent, and impactful relationships with customers throughout the duration of each project, ensuring their needs are met and expectations exceeded.

What You’ll Bring: Qualifications for Success

Required Experience & Skills:

To excel in this role, you should possess:

• A minimum of 5 years of experience within the Freight Forwarding or broader Logistics industry, with at least 3 years specifically in Freight Forwarding operations.
• Proven experience managing or coordinating EDI processes with partners, vendors, or customers.
• At least 3 years of experience in a role involving extensive interaction with senior-level clients.
• Strong proficiency in using Microsoft Office Suite (Word, Excel, Visio, Powerpoint).
• Excellent command of the English language, both written and verbal.
• Solid understanding of EDI standards, platforms, and business processes.
• General knowledge of Supply Chain Management and the Logistics industry landscape.
• Understanding of the full range of Logistics services, including order management, customs brokerage, cost optimization, warehousing, transport management, and industry-specific requirements.
• Exceptional analytical, math, and problem-solving skills.
• The ability to lead through influence and effectively motivate diverse teams across organizational levels.
• An equivalent combination of education and work experience may be considered.

Preferred Qualifications:

Candidates with the following will stand out:

• Advanced skills in using Microsoft Excel, Visio, and PowerPoint.
• A solid understanding of Project Management and Quality concepts and methodologies.
• Knowledge of CargoWise TMS.
• Demonstrated competency in areas such as:
  • Business Acumen: Strategic thinking, decision-making, research, organizational understanding.
  • Interpersonal & Communication: Effective interaction, active listening, clear speaking, sensitivity, positive attitude, influencing others, teamwork.
  • Results Driven: Persistence, goal achievement, initiative, ownership, resourcefulness, project/process management, multitasking, productivity.
  • Adaptability & Conviction: Managing change, flexibility, conflict resolution, courage, process improvement.
  • Personal Integrity: Ethical behavior, strong work ethic, dependability.
  • Customer Passion: Focus on service, quality, attention to detail, driving improvements.
  • Analytical & Basic Abilities: Information interpretation, procedural learning, computer skills, technical knowledge, learning agility.

Compensation & Benefits

We offer a competitive salary range for this position. The expected base pay is $110,000 – $125,000 annually. The final base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographical location, and other objective business considerations.

Our Commitment: Equal Opportunity & Inclusive Culture

DSV is a vibrant workplace that champions inclusivity and diversity. We operate with unwavering integrity, respecting cultural differences and the dignity and rights of all individuals. We are proud to be an Equal Employment Opportunity Employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by applicable law. If you require special assistance or accommodation during the application process, please contact Human Resources at hr@us.dsv.com. While we appreciate your interest, please note that only candidates selected for further consideration will be contacted directly by the appropriate HR representative. DSV reserves the right to modify or close a vacancy at any time.

When you join DSV, you become part of a high-performing company dedicated to delivering outstanding customer experiences and high-quality services. We foster collaboration and transparency, striving to attract, motivate, and retain talented individuals in a culture of respect. If you are driven, talented, and seeking a progressive and versatile organization where you can achieve your potential and advance your career, we encourage you to apply.

Agency Policy:

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources department. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered the property of DSV and will be processed accordingly without fees.

At-Will Employment Statement:

DSV Air & Sea Inc. employees are employed on an “at-will” basis for an undefined period. This means employment may be terminated by either the employee or DSV at any time, for any reason or no reason, provided the termination does not violate applicable law. Each employee retains the right to terminate their employment at any time.

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