Customer Marketing Specialist

Temporary Opportunity: Customer Marketing Specialist (Approx. 16 Weeks)

About InvoiceCloud: Revolutionizing Online Payments

Join a leader in the world of online bill payment. Since 2009, InvoiceCloud has been at the forefront of innovation, disrupting the cloud-based Electronic Bill Presentment and Payment (EBPP) space. We empower institutions to prioritize customer experience, driving significant improvements in engagement, loyalty, and operational efficiency. By partnering with us, clients see a reduction in missed payments and customer churn. Processing over 50 million payments annually, we provide one of the most secure, innovative, and inclusive fintech solutions on the market. Discover more at www.InvoiceCloud.com.

About the Role: Drive Digital Payment Adoption

Are you passionate about helping clients succeed and guiding them to leverage the power of marketing? We’re seeking a Customer Marketing Specialist to join our team on a temporary basis, specifically focused on supporting our *new* biller clients. In this highly customer-centric role, you’ll be the key resource helping organizations effectively promote their new online billing and payment services to their end customers (bill payers).

You’ll introduce innovative marketing strategies and resources, inspiring payers to embrace the faster, easier, and more convenient way to pay and manage bills online. This role demands a blend of proactive outreach, engaging presentations, and clear, persuasive written communication.

As a natural ‘people person’ with exceptional listening and communication skills, you’ll build strong relationships, communicate marketing strategies, track campaign success, gather invaluable client feedback, and collaborate seamlessly across internal teams to ensure maximum client engagement and successful EBPP promotion.

Key Responsibilities: Your Impact

• Act as a primary marketing contact for new clients, guiding them through their initial marketing launch phase.

• Proactively engage with clients based on our tiering structure to develop and implement strategies promoting EBPP adoption.

• Lead engaging virtual training sessions (via Zoom) focused on online payment adoption best practices.

• Develop and customize marketing content and messaging resources that empower billers to communicate effectively with their customers.

• Influence client behavior and strategy to maximize online payment adoption rates among their bill payers.

• Become an expert on InvoiceCloud’s comprehensive service offerings (online, mobile, POS, bank sites), articulating our unique value proposition and product advantages.

• Support specific marketing material requests for our VIP clients.

• Maintain accurate records of client marketing activities within our systems, such as Salesforce.

• Collaborate with external vendors managing marketing assets, QR codes, design projects, and more.

What You’ll Bring: Qualifications & Attributes

• A Bachelor’s degree in Marketing, Communications, or a related field.

• At least 3+ years of experience in marketing or marketing communication, ideally within fintech, SaaS, or e-payments.

• Demonstrated success in client-facing roles, comfortable communicating through various channels (phone, video calls, email).

• Proficiency with Salesforce and Microsoft Office Suite (Word, Excel, PowerPoint).

• Familiarity with Adobe products (Acrobat, InDesign, Photoshop, Illustrator) is a plus.

• Exceptional verbal and written communication skills, with the ability to explain complex ideas clearly and persuasively.

• Strong problem-solving skills, a keen attention to detail, and a high degree of organization.

• Tech-savviness and a genuine interest in leveraging new tools and platforms.

• Ability to thrive in a dynamic, fast-paced environment and work collaboratively as part of a team.

• Proven ability to build rapport and influence client behavior positively.

• A strong sense of urgency and commitment to follow-through.

Important Details:

This is a temporary contract role anticipated to last approximately 16 weeks, specifically to cover a leave of absence.

The base compensation range for this position is $80,000 – $85,000 USD. Compensation is determined based on a variety of factors including skills, experience, qualifications, and location.

InvoiceCloud is an Equal Opportunity Employer committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type. If you require an accommodation during the application process, please contact jobs@invoicecloud.com.

Note: InvoiceCloud does not accept unsolicited resumes from recruitment agencies.

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