Brand Manager

About Foxelli Group: Pioneering the Future of D2C Brands

At Foxelli Group, we’re not just keeping pace with the digital marketplace; we’re setting the standard. With a decade of experience building successful direct-to-consumer (D2C) brands and generating over $20 million USD annually, we’re on a mission to achieve even greater heights. We’re a team that thrives on innovation and a relentless pursuit of excellence.

Your Opportunity: Brand Manager for a Thriving Subscription Brand

Are you a passionate and driven Brand Manager ready to take full ownership and make a tangible impact? We’re looking for a strategic thinker to champion one of our subscription-based brands. This isn’t just a marketing or product launch role; it’s about crafting an exceptional brand experience that keeps customers engaged and delighted.

As a Brand Manager, your core mission will be to elevate the customer experience, minimize churn, and boost customer satisfaction. You’ll achieve this by leveraging data-driven insights, meticulously curating each subscription box, and continuously refining what “exceptional” truly means.

Key Responsibilities: Owning the Customer Journey

• Customer Experience Champion: Collect, analyze, and act on customer feedback from surveys to understand the reception of each box, item, and the overall unboxing experience. Identify areas for improvement and implement impactful changes.
• Subscription Box Curator: Curate the contents of each subscription box, ensuring quality, variety, and alignment with the brand’s identity through effective sourcing and supplier coordination.
• Creative Asset Management: Oversee the creation of high-quality printed and digital assets (instructions, guides, magazines) included in the box, working closely with copywriters and designers to maintain brand consistency.
• Churn Reduction & Retention: Monitor churn metrics and customer sentiment to proactively address risks, develop cancellation prevention flows, and implement loyalty programs to maximize customer retention.
• Internal Collaboration: Work closely with creative, logistics, and customer service teams to ensure seamless execution and alignment with customer expectations.

Skills & Experience: What You Bring to the Table

We’re looking for someone with:

• Proven experience working with D2C products.
• A deep understanding of what constitutes a truly exceptional customer experience.
• A hands-on, execution-focused mindset with a strong sense of initiative and follow-through.
• Excellent communication skills for effective collaboration across remote, cross-functional teams.
• Strong analytical thinking, coupled with ownership and creative problem-solving abilities.
• Fluency in English and the ability to thrive independently in a fully remote environment.

Our Recruitment Process: Finding the Perfect Fit

1. Introductory Call (20-30 min): Get to know us, and let us learn about your background, the role, and our company culture.
2. Role-Related Task: A practical assignment that simulates real-world aspects of the position, showcasing your problem-solving approach.
3. Final Interview (45-60 min): A deeper conversation with the Hiring Manager and HR to explore your expertise, vision for the role, and answer your questions.
4. Reference Check: A final step to validate your previous experience and ensure a strong mutual fit.
5. Decision & Feedback: Transparent and timely feedback, regardless of the outcome.

Compensation: Investing in Your Success

Fixed Service Fee: €1,800 – €3000 after taxes, commensurate with your skills, competencies, and experience.

Important Note: This role is based on a freelance agreement.

Perks & Benefits: Supporting Your Well-being

We believe in investing in our team’s well-being and growth:

• Complimentary Gym Memberships & Outdoor Adventures: Prioritize your physical health.
• Personal Development Budget: Invest in your continuous personal and professional growth.
• Generous Paid Time Off: Recharge and rejuvenate with parental leave and vacation days.
• Home Office Setup Budget: Create a comfortable and productive workspace.
• Strong Company Culture: Join a network of unique individuals who celebrate you.
• Full Flexibility: Enjoy a fully remote setting with flexible scheduling, powered by Hubstaff for transparency and fairness.

Eligibility & Location Requirements: Where You Can Work

100% Remote: Work from anywhere!

Our team operates primarily in the Eastern European Time Zone (EET), which is UTC+2 and UTC+3.

We use Revolut for payments, so we are open to hiring candidates in countries where Revolut payments are supported.

For full-time roles, we expect hires to be available during at least 5 hours of typical working hours in the EET time zone to ensure effective collaboration and communication. (This requirement does not apply to part-time roles.)

Currently hiring in: Albania, Bosnia and Herzegovina, Croatia, Czech Republic, Estonia, Greece, Georgia, Kosovo, Latvia, Lithuania, Moldova, Montenegro, North Macedonia, Poland, Portugal, Romania, Slovakia, Malta, Slovenia, Serbia, Cyprus, Bulgaria, Hungary, Netherlands, the United Kingdom, and South Africa.

Ready to Lead Foxelli’s Growth?

If you’re a passionate and results-oriented Brand Manager looking for a challenging and rewarding opportunity, we encourage you to apply! Join us and be a part of our exciting growth journey.

Apply now!