Call Center Relationship Specialist

Join The WAPCo Company as a Remote Call Center Relationship Specialist!

Are you a driven and reliable individual with a passion for customer service and a desire to excel in a growing company? The WAPCo Company, a family-owned leader in the Oil and Gas industry for over 22 years, is seeking a dedicated Remote Call Center Relationship Specialist to join our team!

About The WAPCo Company

We’re more than just a company; we’re a family committed to protecting what our clients value most: their people, assets, and future. We are known as one of the most trusted experts in the Oil and Gas industry and continue to expand our business with a focus on service, expertise, and technology. Join us and be a part of something meaningful!

Your Mission as a Call Center Relationship Specialist

As a Remote Call Center Relationship Specialist, you will be the voice of The WAPCo Company, providing exceptional support to claimants, providers, and clients. Your day-to-day responsibilities will include:

• Providing top-notch customer service via phone and email, addressing questions and resolving issues related to claims and policies.
• Maintaining accurate and concise customer service logs.
• Processing incoming client correspondence efficiently.
• Meeting or exceeding daily performance goals for calls and correspondence (target of 80 combined interactions, with a minimum of 60 calls).
• Upholding our high standards of customer service quality.
• Participating in special projects as needed.

What We’re Looking For in a Candidate

We are seeking a highly motivated individual who is passionate about helping customers and eager to learn and grow. While experience is preferred, we are willing to train the right candidate! We’re also looking for:

• Proven ability to communicate effectively and courteously in English, both verbally and in writing.
• Exceptional people skills and active listening abilities.
• Demonstrated reliability, strong problem-solving skills, and the ability to thrive in a fast-paced environment.
• Proficient typing skills with a focus on accuracy.
• Working knowledge of Microsoft Office products.
• Excellent verbal and written communication skills.
• Ability to interpret and apply provisions of manuals, SPDs, medical terminology, and insurance claims (a plus!).

Location and Schedule

This is primarily a remote position, offering flexibility and work-life balance! You will need a secure, quiet workspace with a high-speed, reliable internet connection. Local employees will report to the office approximately once a month.

The current shift available is Monday-Friday, 8:00 AM to 4:00 PM (U.S. Based).

Desired Qualifications

While not required, the following qualifications are a plus:

• High School Diploma or GED.
• Two years of customer service experience, preferably in a call center environment.
• Familiarity with medical codes and terminology.
• Bilingual in English and Spanish is a plus!

What We Offer You

The WAPCo Company values its employees and offers a comprehensive benefits package, including:

• Competitive pay: $30.00 – $35.00 per hour
• Generous Paid Time Off & Paid Holidays
• Work/Life Balance
• Comprehensive Medical, Dental, and Vision Insurance
• Healthcare spending or reimbursement accounts (HSA/FSA)
• Employer-paid Core Benefits: Life Insurance, Short & Long Term Disability, EAP
• 401(k) with Company Match
• Numerous Company-sponsored employee events
• Opportunities for career advancement

Important Information

This position may require access to private health information (PHI) and/or electronic private health information (EPHI). Access will be granted based on your job responsibilities.

The physical demands of this role include keyboard work, verbal communication, and close vision computer use. The ability to lift up to 15 pounds may be required.

Equal Opportunity Employer

The WAPCo Company is an equal opportunity employer and is committed to hiring a diverse and inclusive workforce. We provide equal employment opportunities to all employees and applicants without regard to unlawful considerations of sex, sexual orientation, gender, race, color, creed, national origin, religion, disability, marital status, age, genetic information, veteran status, or any other protected characteristic.

E-Verify

The WAPCo Company participates in E-Verify to confirm work authorization eligibility.