Client Support Assistant

Become a Client Support Unicorn at Assistantly!

Are you a highly organized and proactive individual with a passion for client success and a knack for executive-level support? Assistantly is seeking a talented Client Support Unicorn to join our team and provide exceptional service to our valued clients.

Why Assistantly? We invest in YOU!

At Assistantly, we don’t just fill roles; we build long-term partnerships. We carefully match you with the perfect client, providing the resources and support you need to thrive. You’ll have a dedicated Talent Success Manager to guide your journey and access to exclusive training opportunities in cutting-edge technologies like AI, operations, and leadership.

We live by the values of humility, gratitude, and hard work, fostering a supportive and collaborative community where everyone can reach their full potential.

Your Mission: Exceed Client Expectations

As a Client Support Unicorn, you’ll be the go-to person for our clients, ensuring they feel supported, engaged, and connected. You’ll leverage your EA skills, customer success acumen, and communication prowess to deliver outstanding service.

Core Responsibilities

• Masterfully manage executive inboxes and correspondence, ensuring prompt and professional communication.
• Organize calendars, schedule meetings, and confirm appointments with precision and efficiency.
• Proactively track tasks, projects, and deadlines, ensuring nothing falls through the cracks.
• Prepare agendas, documents, and notes for meetings, contributing to productive discussions.
• Organize files, documents, and data for easy access, streamlining information retrieval.
• Seamlessly book travel and manage itineraries, ensuring smooth and stress-free travel arrangements.
• Conduct light research to support decision-making, providing valuable insights to clients.

Client Success Focus

• Respond to support tickets and client emails promptly and professionally, resolving issues effectively.
• Send regular updates, reminders, and weekly reports, keeping clients informed and engaged.
• Proactively check in with clients and accounts, fostering strong relationships and identifying opportunities for improvement.
• Set up onboarding dashboards, folders, or knowledge bases, ensuring a seamless client experience.
• Schedule check-ins, calls, and follow-ups, maintaining consistent communication and building rapport.
• Collect testimonials, feedback, and call notes, gathering valuable insights to enhance service delivery.

What You’ll Bring to the Table

• Minimum 3+ years of experience in client success, support, or as an executive assistant.
• Exceptional written and verbal communication skills with a genuine client-first mindset.
• A naturally proactive, collaborative, and responsive approach, ensuring clients feel supported and valued.
• Highly organized and consistent in managing tickets, reports, and follow-ups.
• A growth-oriented mindset with a desire for a long-term partnership and opportunities for professional advancement.

Perks & Benefits

• Unlimited earning potential by taking on multiple clients (based on capacity).
• Generous health allowance to support your well-being.
• Profit-sharing opportunities as the company grows.
• Access to exclusive upskilling and training in AI, operations, and leadership.
• Monthly raffles and performance bonuses.
• A tight-knit, supportive community and a dedicated Talent Success Manager.

About Assistantly

We Engineer Unicorns, Your Strategic Integrator. We provide high-level, offshore generalists trained to think like operators, act like founders, and seamlessly integrate into every aspect of your business—and fast! One hire, total business leverage every elite leader can’t live without. #assistantly #wefindunicorns