Client Support Specialist

About the Role: Your Mission at Clipboard Health

At Clipboard Health, we’re revolutionizing healthcare staffing, and we need passionate individuals like you to join us! As a B2B Support Specialist, you’ll be the dedicated point of contact for our valued healthcare facility (HCF) clients. This isn’t your typical call center job; you’ll be a proactive problem-solver, ensuring our clients have a seamless and positive experience using our platform.

We believe in empowering our team to truly help our customers succeed. We don’t just focus on metrics; we value your ability to understand client needs and deliver effective, lasting solutions.

What You’ll Do: Be the Healthcare Hero

• Own the Customer Experience: Manage client issues from start to finish, handling both phone and email inquiries with speed and accuracy.
• Prevent Churn, Drive Retention: Identify potential problems before they escalate and collaborate with internal teams to ensure customer satisfaction and loyalty.
• Real-Time Problem Solver: Respond to a high volume of calls and email tickets daily, focusing on delivering genuine solutions, not just temporary fixes.
• Independent & Resourceful: Thrive in our fast-paced environment as a self-starter who can think on their feet and take initiative.

What We Look For: Your Superpowers

• Customer-Centric Champion: You’re genuinely passionate about helping customers and take ownership of their challenges.
• Communication Master: You possess excellent written and verbal English skills, allowing you to communicate clearly and professionally.
• Proactive Problem Solver: You’re not just a follower of scripts; you think critically and develop long-term solutions for our clients.
• Accountability Ace: You hold yourself to high standards and consistently deliver exceptional results.

Who Can Apply: Your Journey Starts Here

We welcome candidates from all experience levels. What truly matters is your ability to professionally interact with business clients and effectively solve their problems. Your education isn’t as important as your aptitude for excelling in this role!

Why Join Clipboard Health: Your Path to Growth

• 100% Remote, Always: Work from anywhere in the world.
• Fast-Paced Startup Environment: Be part of a company that values curiosity, independence, and growth.
• Skills-Based Hiring Process: We believe in giving everyone a fair chance. Our selection is based on your problem-solving abilities, not just your resume.

Next Steps: Show Us What You’ve Got!

Our application includes questions designed to assess your customer support skills and ability to handle real-world client scenarios. If you pass this initial screening, you’ll receive a case study assignment within 2-3 days.

Important: Please check your spam folder for our email! If you don’t see it, ensure it hasn’t been filtered.

System Requirements: Your Tools for Success

To excel in this role, you’ll need:

• A reliable laptop/desktop (no Chromebooks or Linux OS).
• Minimum 20 Mbps wired internet connection.
• Wired headset for clear communication.
• A quiet, distraction-free workspace.
• Stable power and internet connectivity.

Working Hours: Healthcare Never Sleeps

Our customer support operates 24/7 to meet the needs of the healthcare industry. During training, you’ll receive a list of available schedules to rank in order of preference. We make every effort to accommodate your preferred shifts, but business needs may occasionally take priority.

Ready to Make an Impact? Apply Now!

If you’re passionate about helping customers, solving complex issues, and working in a high-growth startup, we’d love to hear from you! Join Clipboard Health and be a part of something bigger.

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