Client Technology and Training Specialist

Empowering Communication: Join Us as a Technology and Training Specialist

About Lingraphica

At Lingraphica, we are a passionate, mission-driven organization dedicated to transforming lives. We provide innovative speech-generating devices and Augmentative and Alternative Communication (AAC) solutions to help individuals with communication impairments improve their speech, connection, and overall quality of life. We thrive in a fast-paced, goal-oriented environment and are united by a shared commitment to supporting each person on their unique communication journey.

Your Mission: Ensuring Success and Building Trust

As a Technology and Training Specialist, you will play a crucial role in ensuring every customer exploring a Lingraphica device has an exceptional and empowering experience. You are the friendly face and expert guide, responsible for leading initial setup, conducting weekly training sessions, and preparing users and their care partners for confident, independent device use. Your mission is to build trusted relationships through clear education, responsive support, and compassionate guidance throughout the trial and sales process. This vital role involves close collaboration with our Engagement, Sales, Referrals, Product, and Clinical teams to create a seamless and supportive customer journey.

Key Responsibilities: What You’ll Do

Your day-to-day efforts will directly impact the lives of our users. Key responsibilities include:

• Conducting engaging device setup and initial training sessions remotely via platforms like Zoom.
• Leading personalized, one-on-one weekly training sessions to support customers and their care partners throughout their device trial.
• Customizing devices to perfectly align with each client’s specific communication needs and functional abilities.
• Providing straightforward, easy-to-understand explanations about Lingraphica products, features, and processes.
• Offering essential technical support and troubleshooting device issues as needed, ensuring a smooth user experience.
• Identifying and proactively addressing potential trial obstacles, providing empathetic education and reassurance to support successful device adoption.
• Maintaining proactive, compassionate communication with care partners, keeping them informed and supported throughout the process.
• Evaluating basic functional skills to help determine readiness for clinical evaluations.
• Building strong rapport with clients and care partners, fostering a positive and trusting relationship.
• Supporting sales efforts by guiding families through the trial process, necessary documentation, and preliminary financial questions.
• Accurately documenting all customer interactions and relevant information within the CRM system (HubSpot proficiency preferred).
• Tracking and reporting key metrics related to customer engagement, trial progress, and success rates.
• Ensuring clients feel fully confident and competent in using their device independently by the conclusion of the trial period.
• Collaborating effectively with internal teams to share customer insights, provide updates, and align on ongoing support needs.
• Staying current with all Lingraphica product features, updates, and best practices to provide expert guidance.
• Sharing valuable feedback and innovative ideas to continuously improve internal processes and the overall customer experience.
• Assisting teammates as needed to contribute to shared departmental goals and success.

What You’ll Bring: Skills & Experience

We are looking for a compassionate, organized, and technically capable individual who is passionate about making a difference. The ideal candidate will possess:

Skills & Abilities:

• Profound empathy and a genuine ability to build trust and rapport with individuals facing communication challenges and their families.
• Excellent verbal and written communication skills, always delivered with clarity, patience, and a truly customer-centric approach.
• Strong organizational skills, exceptional time management, and the flexibility to easily adapt to shifting priorities in a dynamic environment.
• A calm, patient, and solution-oriented demeanor, especially when navigating technical difficulties or emotionally sensitive situations.
• The ability to effectively tailor device training and support methods to accommodate a diverse range of functional needs and learning styles.
• Comfort analyzing metrics and using data to inform your approach and provide actionable recommendations.
• Clear, confident presentation skills, capable of explaining technical concepts in an accessible way to non-technical audiences.
• Demonstrated ability to work effectively and compassionately with individuals with disabilities, ensuring a positive, respectful, and empowering user experience.
• Proficiency with remote communication tools like Zoom and standard productivity suites like Microsoft Office is expected; experience with HubSpot CRM is a significant advantage.

Education & Experience:

• Required: 1–3 years of relevant experience in customer service, technical support, or a client-facing relationship management role. Experience within the healthcare industry or working with individuals with special needs is highly desirable.
• Preferred: A Bachelor’s degree or an equivalent combination of education and relevant professional experience.
• Preferred: Experience working directly with Augmentative and Alternative Communication (AAC) devices, systems, or users.
• Preferred: Experience in sales support, client engagement, or developing and maintaining strong customer relationships.
• Preferred: Direct experience working with clients who have faced communication challenges due to conditions like aphasia, apraxia, or dysarthria.

Working at Lingraphica: Environment, Schedule & Travel

This is a full-time, remote job position. You will work from your home office and are responsible for maintaining a safe, productive workspace with reliable, secure internet access. You must be able to operate a computer and communicate verbally, with or without reasonable accommodation.

Schedule: Availability to work hours that align with the Pacific Time Zone is required (e.g., 12 PM – 8 PM ET or 11 AM – 7 PM ET), Monday through Friday.

Travel: Occasional travel is required, approximately 2 times per year, to our office in Princeton, NJ. There may also be occasional travel to national conferences or events within the continental U.S.

Accommodations: Lingraphica is an equal opportunity employer committed to workplace accessibility. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this role.

Compensation & Benefits: Investing in Our Team

At Lingraphica, we are committed to transparent and equitable compensation practices that recognize your valuable contributions. The starting salary for the Technology and Training Specialist position is $59,400 – $63,000 per year. We regularly review our compensation structure to ensure it remains competitive within the industry and supports your professional growth.

We offer a comprehensive benefits package designed to support your health, well-being, and future, including:

• Generous Paid Time Off (Sick, Personal, and Vacation)
• Paid Company Holidays
• 401(k) Retirement Plan with Company Contribution
• Robust Medical, Dental, and Vision benefits with FSA, HSA, and Dependent Care options
• Employer-Paid Life Insurance
• Voluntary benefits such as Short- and Long-Term Disability, Critical Illness, Hospital Indemnity, and AD&D Insurance
• Stipends to support your health and wellness, home office setup, and professional development
• Paid Family Leave
• Annual Bonus Program
• Annual Merit Increases
• Year-Round Flex Fridays
• Exclusive Discounts on travel, entertainment, home, pet, and car insurance

We encourage open conversations about compensation and are dedicated to maintaining transparency throughout our hiring process.

Ready to Make a Difference? Apply Today!

If you are a compassionate, skilled professional ready to join a mission-driven team and make a significant impact on the lives of individuals with communication impairments, we encourage you to apply. Visit www.lingraphica.com to learn more about our company and click here to explore our comprehensive benefits offerings.

This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.

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