Cloud Administrator

Join OpenSesame’s Information Systems Team as a Cloud Administrator

At OpenSesame, we’re not just selling training courses; we’re empowering companies to transform their workforce through continuous learning. With over 40,000 courses and strategic partnerships with 150+ Global2000 companies, we’re at the forefront of workforce development.

Our Information Systems (IS) team is the engine that drives our internal operations, ensuring our employees have the tools and systems they need to deliver exceptional value to our customers. We’re looking for a passionate and proactive Cloud Administrator to join our team and help us build a best-in-class IT environment.

About the Role: Your Impact

As our Cloud Administrator, you’ll play a critical role in supporting and improving OpenSesame’s internal IT infrastructure. You’ll be responsible for resolving escalated issues, managing core tools, and driving automation and security initiatives. If you thrive in a fast-paced environment and are eager to take ownership, this is the perfect opportunity for you.

• Problem Solving: Tackle escalated IT support tickets and resolve them efficiently.
• System Management: Maintain and optimize our core IT tools, including Jamf, Google Workspace, and Okta.
• Security Champion: Enforce enterprise data and internet security practices.
• Automation Innovator: Identify and implement AI-driven or automation-based solutions to improve internal processes.
• Project Leadership: Independently manage and complete IT projects from start to finish.

Your First Four Months: A Performance-Based Journey

We believe in setting clear goals and providing you with the support you need to succeed. Here’s a glimpse of what you can expect in your first four months:

• Within 30 Days: Understand team priorities, familiarize yourself with our IT infrastructure, shadow IT support specialists and the Systems Administrator, complete onboarding, and assist with project tasks.
• Within 60 Days: Independently manage escalated IT support tickets, complete project assignments, demonstrate proficiency in Jamf, Google Workspace, and Okta, and maintain enterprise security practices.
• Within 90 Days: Manage a full workload, participate in cross-training, demonstrate admin-level proficiency in additional IT tools, introduce an automation solution, and contribute to security compliance audits.
• Within 120 Days: Audit account provisioning workflows, lead the technical evaluation and implementation of automation projects, demonstrate full ownership of all tools and applications, and transition into autonomous operations.

Our Tech Stack:

Here’s a peek at the tools you’ll be working with:

• OKTA
• Apple Macbook
• Google Workspace (GSuite)
• Jira
• Confluence
• Zoom
• Microsoft Intune
• JAMF
• Password Manager

Location and Mindset:

This is a remote-first role, but we require candidates to be located in regions with significant overlap with U.S. time zones.

We’re looking for self-starters who are driven by results. We value demonstrated experience over generic job requirements. Show us what you’ve accomplished in your previous roles!

Pay Transparency

At OpenSesame, we believe in pay transparency, fairness, and equity, and we regularly review our compensation to ensure a positive and inclusive work environment.