Customer Billing Specialist

Join Qwilr: Help Us Scale Success as a Customer Billing Specialist!

Are you a detail-oriented finance professional with a knack for systems and a passion for delivering excellent customer experiences? Qwilr is revolutionizing how businesses create and share sales collateral, and we’re looking for a dedicated Customer Billing Specialist to join our team on a 6-month maternity cover contract (with potential for extension).

About Qwilr

Forget static, uninspiring PDFs. Qwilr is building the future of sales and marketing collateral by empowering businesses to create stunning, interactive web pages designed to drive revenue. Our platform seamlessly integrates crucial features like analytics, payments, e-signature, and CRM integration, making the sales process smoother and more effective.

This isn’t just a beautiful product; it solves a real market need. The result? A strong, profitable business with multi-million dollar ARR, consistent growth, and incredibly high customer retention. As we enter an exciting phase of scaling, we need sharp, motivated individuals to help us build on this success.

About the Role

As our Customer Billing Specialist, you’ll play a critical role in ensuring our customers’ financial journey with Qwilr is accurate, transparent, and hassle-free. You will be the bridge between our customers and our financial systems, working closely with our Sales, Customer Success, Support, and Finance teams. This is a crucial contract position managing everything from initial invoicing through to payment processing and accounts receivable follow-up.

What You’ll Do

• System Management: Take ownership of key financial platforms like Stripe and Chargebee, managing subscriptions, issuing invoices, handling payment arrangements (including direct debit), and monitoring account activity.

• Accounts Receivable Oversight: Meticulously track outstanding invoices, generate weekly AR reports, and collaborate proactively with our Customer Success team on customer follow-up to support healthy cash flow.

• Customer Support: Be the primary point of contact for billing-related customer inquiries via our dedicated inbox, providing clear, timely, and empathetic responses.

• Internal Collaboration: Own the Billing Slack channel, working closely with the Support team to resolve complex billing cases efficiently.

• Data Integrity: Ensure seamless data flow between systems by reconciling deals in Hubspot to confirm accurate billing initiation and keeping ChartMogul synchronized for precise SaaS metrics reporting.

• Administrative Support: Draft and submit necessary vendor forms for our customers.

What You’ll Bring

We’re looking for a candidate who is:

• Articulate & Fluent: Possesses excellent command of English, with strong written and verbal communication skills essential for interacting with customers and internal teams.

• Experienced in Finance: Has hands-on experience in billing, Accounts Receivable, or broader finance operations, ideally gained within a SaaS or technology environment.

• Tech-Savvy: Familiar and comfortable navigating financial systems and CRMs such as Stripe, Chargebee, and Hubspot (or comparable tools).

• Impeccably Organized: Is naturally detail-oriented with exceptional organizational skills – ensuring nothing falls through the cracks is second nature to you.

• Empathetic Communicator: Can explain complex billing matters clearly and professionally, always with empathy, particularly in written communication.

• Autonomous & Proactive: Thrives in a remote, asynchronous work setting, comfortable taking initiative and managing tasks independently.

• Collaborative Team Player: Enjoys working cross-functionally and building strong relationships with colleagues in Sales, Customer Success, and Support.

Bonus Points

Stand out from the crowd if you have:

• Experience with ChartMogul or other SaaS analytics platforms.

• A background working in startups or other fast-growing companies.

• Familiarity with customer support tools like HelpScout.

Ready to contribute to a fast-growing SaaS company and ensure our customers have a flawless financial experience? Read the full job description and apply directly here: https://team.qwilr.com/drUpyrTqQnat

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