Customer Care Representative

Join Our Team as a Customer Support Specialist (Temporary to Potential Full-Time)

Are you passionate about providing exceptional customer support and eager to grow your career? We’re looking for a dedicated and detail-oriented Customer Support Specialist to join our dynamic team on a temporary basis, with the possibility of converting to a full-time role.

What You’ll Do:

As a Customer Support Specialist, you will be the first point of contact for our valued customers, addressing their inquiries and resolving their concerns through various channels:

• Provide top-notch customer service via phone, email, and web-based platforms.
• Process applications and conduct audits with precision and efficiency.
• Offer clear and concise guidance on certification pathways and eligibility criteria.
• Maintain and update our customer database with accuracy.
• Collaborate with internal departments to develop and distribute effective customer communications.
• Stay up-to-date on company policies, program changes, and industry best practices.
• Contribute to the improvement of processes and procedures through documentation and refinement.
• Maintain a professional and courteous demeanor in all customer interactions.

What We’re Looking For:

We’re seeking individuals who possess the following qualifications and skills:

• High school diploma or equivalent (some college or Associate’s degree preferred).
• Minimum of one year of experience in an office or customer service environment.
• Excellent interpersonal skills with the ability to interact effectively with individuals at all levels.
• Proven ability to write clear, concise, and grammatically correct communications.
• Strong communication, organizational, and collaborative skills.
• Keen attention to detail and accuracy.
• Demonstrated commitment to providing exceptional customer service.
• Ability to work both independently and as part of a team.
• Ability to maintain a positive attitude even under pressure.
• Proficiency in using standard office equipment and software (e.g., copier, fax machine, Microsoft Office Suite).
• Entry-level experience accepted.

Compensation and Benefits:

This is a 5-month temporary assignment offering an hourly rate between $17.00 and $20.00, depending on experience. There is a potential for this role to convert into a full-time position.