Customer Experience Representative I

Join Our Team as a Customer Experience Representative and Make a Difference!

Are you passionate about helping people and providing exceptional service? We’re looking for a motivated and enthusiastic Customer Experience Representative I to join our growing team! As the first point of contact for our valued customers, you’ll play a vital role in ensuring they have a positive and seamless experience with our company.

What You’ll Do:

In this entry-level role, you’ll be the go-to person for handling a variety of customer inquiries and support requests. You’ll be empowered to:

• Answer inbound customer calls and emails with a friendly and helpful attitude.
• Provide accurate information and resolve customer inquiries related to billing, account changes, and other common issues.
• Maintain detailed and accurate records of customer interactions in our CRM system.
• Uphold the highest standards of professionalism and customer service in every interaction.
• Continuously expand your knowledge of our products and services through ongoing training.
• Identify opportunities to recommend additional products or services that benefit our customers.
• Collaborate with senior team members (CX Rep II/III, Leads, Supervisors) or internal partners to escalate and resolve complex issues efficiently.
• Achieve and exceed key performance indicators (KPIs) as defined by your manager and department.
• Embrace other duties and responsibilities as assigned to support the team’s overall success.

What You’ll Need:

We’re looking for someone who is:

• A high school graduate or equivalent.
• An excellent communicator with strong interpersonal skills.
• Proficient in basic computer skills, including experience with CRM systems and Microsoft Office (or similar tools).
• (Preferred) Experienced in a call center environment for two years.
• Able to meet our minimum internet speed requirements of 30 Mbps download and 10 Mbps upload (a speed test will be required).
• Able to work from a designated workspace free from distractions
• Willing to participate in a 2-week virtual training program.
• Able to handle multiple tasks and thrive in a fast-paced environment.
• A strong problem-solver with excellent attention to detail.

Why Join Us?

We offer a comprehensive benefits package that includes:

• Comprehensive Medical, Dental, and Vision insurance
• Generous Paid Time Off (PTO) and paid Holidays
• 401K plan with company matching
• Company-paid Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Short-Term and Long-Term Disability coverage
• Legal Plan Support and Employee Assistance Program (EAP)

Become a vital part of a customer-centric organization, apply today!