Customer Operations Representative

Remote Customer Operations Representative – Southwest Region

Join our dynamic team as a Remote Customer Operations Representative! In this fully virtual role, you’ll be the face of our company for customers in the Southwest Region (TX, OK, LA, AR, KS – Central Time Zone). Enjoy the flexibility of working from your home office, Monday through Friday, 8:00 AM to 4:30 PM CST.

What You’ll Do:

As a vital member of our Customer Operations team, you will:

• Handle order entry with precision and efficiency.
• Address pricing and product inquiries, providing accurate and helpful information.
• Check product availability and keep customers informed.
• Collaborate on resolving and reporting quality concerns.
• Build and maintain strong customer relationships through exceptional service and telephone skills.
• Execute order management best practices, adhering to our Standard Operating Procedures (SOPs).
• Ensure accurate order lifecycle management, minimizing errors and maximizing customer satisfaction.
• Work collaboratively across departments, using diplomacy and tact to align resources and exceed customer expectations.

What You’ll Bring:

We are seeking a proactive and customer-focused individual with:

• Professional and friendly telephone manner.
• Excellent written and verbal communication skills.
• Ability to escalate issues promptly for efficient resolution.
• A positive and professional representation of the company at all times.
• Advanced order management expertise.
• The ability to act as a liaison between customers, sales, supply chain, and manufacturing.
• A strong understanding of customer service SOPs.
• Knowledge of Sarbanes-Oxley (SOX) compliance principles.
• Experience using Customer Relationship Management (CRM) systems for tracking customer interactions and identifying areas for process improvement.
• The ability to identify process trends, analyze issues, and recommend process improvements.

Qualifications:

• High School Diploma/GED required.
• Minimum of 1+ years of relevant Customer Service experience.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word).

Bonus Points:

• Bachelor’s degree in Business, Communications, Agriculture, or a related field.
• 3+ years of comparable Customer Service experience.
• Intermediate skills in Microsoft Office Suite.
• Experience with JD Edwards E1 ERP system.
• Familiarity with CRM applications.

Compensation & Benefits:

This is an hourly position with a pay range of $18.31 – $31.56/hr. Actual starting pay will be commensurate with experience. In addition to competitive pay, we offer a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Paid Time Off (PTO)
• Life & Disability Insurance
• Education Assistance
• 401(k) Retirement Plan
• A range of well-being resources