Customer Success Manager

Join Our Team: Customer Success Manager

Are you a seasoned Customer Success professional with a passion for building strong relationships and helping clients achieve tangible business outcomes? Do you have a proven track record in the SaaS world, driving adoption, retention, and expansion? If so, come join 6sense, a rapidly growing leader in the Revenue AI space, and help our customers maximize the value of our cutting-edge platform.

About 6sense

At 6sense, we’re on a mission to fundamentally transform how B2B organizations generate revenue. Our industry-leading Revenue AI platform predicts which accounts are most likely to buy and provides actionable insights and recommendations to engage anonymous buying teams effectively. We are the *only* sales and marketing platform designed to empower companies to truly create, manage, and convert high-quality pipeline into predictable revenue.

Our Culture: Be a 6sensor

Our people are truly the heart and soul of 6sense. We are a team driven by passion and purpose, embodying our core values of Accountability, Growth Mindset, Integrity, Fun, and One Team. Every member contributes to shaping the future of our industry-leading technology. We seek difference-makers who are ready to roll up their sleeves, take calculated risks, operate with unwavering integrity, and measure success by the real value we create for our customers. We are committed to making your time at 6sense the absolute best chapter of your professional journey.

The Opportunity: Customer Success Manager

As a Customer Success Manager at 6sense, you will be a crucial driver of our customers’ success and expansion. You will own a portfolio of clients, partnering closely with them to ensure they maximize the value of the 6sense platform, achieve their business objectives, and become enthusiastic advocates. This role is vital in optimizing customer usage, identifying opportunities for revenue growth through upselling and cross-selling, and contributing to the health and growth of our rapidly expanding customer base.

What You’ll Do (Key Responsibilities)

As our Customer Success Manager, you will:

• Act as the primary point of contact and trusted advisor for your assigned portfolio of customers, focusing on relationship building, driving platform adoption, ensuring customer retention, and maximizing overall satisfaction.

• Skillfully manage the end-to-end customer lifecycle, from seamless sales handover and timely deployment oversight to consistent, proactive engagement that strengthens the partnership.

• Navigate and resolve complex issues, expertly managing escalations and coordinating across internal cross-functional teams (Product, Support, Sales, etc.) and external stakeholders to ensure timely and effective solutions.

• Leverage data and insights to demonstrate platform value and impact. Conduct impactful operational reviews and strategic Business Reviews with key customer stakeholders, tying platform usage and results back to their core success drivers.

• Proactively provide guidance and best practices to encourage optimal user behavior and deep product engagement, helping customers unlock the full potential of 6sense.

• Utilize your strong understanding of Customer Success concepts and the Software as a Service (SaaS) landscape to effectively onboard new clients, conduct training sessions, and lead insightful review calls throughout the customer journey.

• Identify and pursue revenue growth opportunities within your accounts, proactively identifying potential upsell and cross-sell possibilities and collaborating with sales or acting independently to secure new business, while also addressing potential risks early on.

What You Bring (Qualifications)

To succeed in this role, you should have:

• Minimum 8+ years of experience in Customer Success Management within a SaaS environment, specifically working with mid-market customers (this is essential).

• A naturally proactive, self-starting approach with exceptional attention to detail and proven ability to build strong relationships.

• The ability to act as both a strategic consultant understanding complex business needs and a trusted advisor who can foster customer advocacy.

• Excellent communication, listening, and articulation skills, comfortable interacting effectively with all levels of internal and external stakeholders.

• Experience analyzing data, trends, and client information to identify value creation and growth opportunities.

• Proficiency using Customer Success platforms, CRM systems, and analytics tools.

• The ability to thrive and stay organized in a fast-paced, dynamic environment.

• A strong work ethic, a genuine team player mentality, coupled with being empathetic, highly responsive, curious, and energetic.

• Product savvy – capable of quickly developing a deep technical and functional understanding of complex software to speak confidently to customers.

• A Bachelor’s degree or equivalent practical experience.

Why Join 6sense? Employee Benefits & Culture

Joining the 6sense team means becoming part of an organization that deeply values its people and their growth. We offer competitive and comprehensive employee benefits for our full-time team members, including robust health coverage, paid parental leave, generous Paid Time Off (PTO) and company holidays, plus dedicated quarterly self-care days. You’ll also have the opportunity for ownership through stock options.

We provide the equipment and support you need to succeed, whether you prefer working from home or in one of our office locations. Our culture is deeply rooted in a Growth Mindset, which you’ll see reflected in everything from our onboarding process to continuous learning and development initiatives, including access to LinkedIn Learning. Employee well-being is a priority; we host quarterly wellness education sessions and celebrate our diverse team through ERG-hosted events that foster connection and belonging.

Equal Opportunity Employer

6sense is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to jobs@6sense.com.

Important: Recruiting Impersonation Alert

Please be aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate exclusively from the @6sense.com domain. We will not initially contact you via text message and will never request payments as part of the application process. If you are uncertain whether you have been contacted by an official 6sense employee, please reach out directly to jobs@6sense.com to verify.

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