Customer Success Manager

Join Us as a Customer Success Manager: Shaping the Future of Life Sciences

Are you passionate about driving customer success in the dynamic world of Life Sciences? QbDVision is seeking a highly motivated Customer Success Manager to join our rapidly expanding team. You’ll play a pivotal role in ensuring our customers achieve their goals using our innovative digital solutions for the chemistry, manufacturing, and controls (CMC) space. If you’re eager to make a tangible impact and shape the future of digital solutions, we encourage you to apply.

Your Mission: Championing Customer Success

As a Customer Success Manager, you’ll be more than just a point of contact; you’ll be a strategic partner. Your responsibilities will include:

• Building Strong Relationships: Establish and nurture relationships with key stakeholders across R&D, Operations, and Manufacturing organizations.
• Driving Business Outcomes: Collaborate with customers to understand their objectives and ensure they achieve successful outcomes using QbDVision’s solutions.
• Strategic Investment Guidance: Partner with customers to evaluate their QbDVision investment, identify areas for improvement, and maximize their ROI.
• Innovation Evangelist: Promote awareness of the latest features and innovations in the QbDVision platform.
• Best Practice Sharing: Proactively share best practices both internally and with customers to drive continuous improvement.
• Account Growth Collaboration: Work closely with cross-functional account teams to identify opportunities for account growth and expansion.

What You’ll Bring to the Table

We are looking for a proactive and results-oriented individual with the following qualifications:

• 3+ years of experience in life sciences, software, or consulting.
• Strong analytical and problem-solving skills, with a proven ability to translate data into actionable insights.
• Experience working with global pharmaceutical companies, understanding their unique challenges and opportunities.
• Customer-facing consulting experience, with a track record of building trust and delivering value.
• Proven ability to manage relationships with executive-level stakeholders.
• Willingness to travel up to 20% to visit customers and attend industry events.

Why Join QbDVision?

At QbDVision, we prioritize our people and foster a culture of growth, collaboration, and innovation. We offer a comprehensive benefits package designed to support your well-being and professional development, including:

• People-First Culture: We make decisions with you in mind, offering unlimited PTO and flexible work hours to empower you to work in a way that best suits your needs.
• Growth-Oriented Environment: We are committed to continuous learning and development, providing ample opportunities for professional growth.
• Competitive Compensation: We recognize and reward talent with competitive salaries, equity offerings, and bonuses.
• Comprehensive Benefits: We offer comprehensive health insurance, disability insurance, and mental health services to support your overall well-being.
• Flexible Work Model: Enjoy the flexibility of a hybrid office model, with the option to work from home or in one of our office locations (Austin, Boston, and Dublin).
• Stipends for Growth: We provide stipends to support your professional development and empower you to excel in your role.

Join QbDVision and become part of a team that is revolutionizing the Life Sciences industry. Apply today!