Customer Support Specialist

Join EverCommerce as a Customer Support Specialist!

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform that empowers over 690,000 service-based businesses worldwide. We provide tailored, integrated SaaS solutions designed to accelerate growth, streamline operations, and boost customer retention. Through our EverPro, EverHealth, and EverWell brands, we serve the Home, Health, and Wellness sectors, offering comprehensive business management software, embedded payment processing, marketing tools, and exceptional customer experience applications.
Want to be part of a company that makes a real difference? Learn more about us at EverCommerce.com.

Your Opportunity: Empowering Businesses as a Customer Support Specialist

Are you passionate about helping businesses thrive? Do you enjoy solving problems and providing exceptional customer support? If so, we want you on our team! As a Customer Support Specialist, you’ll be a vital part of our global support team, delivering fast, professional, and authentically human support to our valued customers.

Imagine being the cheerleader for businesses as they master the Timely platform and achieve success. This role involves communicating via phone, email, chat, and social media, so confidence in live troubleshooting over the phone is essential. We are looking for someone who is skilled in investigating problems and finding solutions and who isn’t afraid of ambiguity.

You’ll play a key role in identifying opportunities to enhance the value of the Timely platform, championing continuous improvement and innovation in our support delivery. If you’re ready to go the extra mile to empower customers and thrive in a collaborative, initiative-driven environment, this is the perfect opportunity for you!

What You’ll Do

• Provide multi-channel support: Be available via phone, email, chat, and social media, responding quickly and effectively to customer inquiries.
• Deliver exceptional customer interactions: Ensure every interaction is friendly, professional, and authentically human.
• Troubleshoot and resolve issues: Use your investigative skills and initiative to tackle even the most complex customer challenges.
• Identify value-added opportunities: Showcase the additional benefits of the Timely platform to our customers.
• Drive continuous improvement: Seek out opportunities to enhance our support delivery methods.
• Collaborate with other Timely teams: Work together to deliver the best platform and customer care.

What You’ll Need to Succeed

• Experience: Proven track record in technical support, ideally within a SaaS environment. Experience in the beauty and wellness industry is a plus!
• Communication Skills: Exceptional communication skills, both written and verbal, with confidence in resolving issues live over the phone.
• Technical Proficiency: Ability to translate technical jargon into easily understandable language.
• Problem-Solving Ability: Ability to handle stressful situations with clarity, compassion, and sound judgment.
• Proactive and Empathic Approach: A proactive, quick, precise, and empathetic working style, with a passion for investigating problems and delivering valuable solutions.
• Independence and Adaptability: Ability to thrive without micromanagement and adapt to rostered work hours to support our customers.
• Software Familiarity: Experience with modern support software (e.g., Zendesk) and productivity apps (e.g., Slack).

We encourage you to apply even if you don’t meet every single requirement. We value diverse backgrounds and experiences and would love to see if you could be a great fit.

Why Join EverCommerce?

At EverCommerce, we embrace diversity and inclusion, using our core values to guide our decisions. We believe in work-life balance and offer additional annual leave to help you recharge and relax. We trust our teams to work where they are most productive, offering flexible work arrangements.

We’re committed to innovation and continuous growth, providing a professional development budget and an annual wellness allowance to support your well-being.

• This is a full-time, permanent role based anywhere in the UK.
• You must be legally entitled to work in the UK.
• Apply now – applications will close when we find the right person!

We are committed to creating an inclusive recruitment process. Please let us know if you require any accommodations to ensure a more equitable experience, such as alternative application formats, closed captions, or learning difference accommodations.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!