Director of Product

About Route

Tired of the chaos that follows the “order” button? At Route, we’re on a mission to streamline the post-purchase experience for both consumers and the brands they love. We understand the frustration of juggling tracking links, dealing with lost packages, and navigating customer support. That’s why we built Route – to create a seamless connection between shoppers and merchants.

We’re connecting the world’s commerce, one happy customer at a time. Through our network of millions of Route App users and thousands of forward-thinking merchants, we’re simplifying tracking, providing package protection, and enabling discovery of amazing products – all in one place. This connects the best direct-to-consumer brands with loyal, repeat customers.

Since 2018, Route has been committed to building innovative products that empower our customers, all while fostering a people-first, values-driven company culture. We’re looking for passionate individuals to join us on this exciting journey.

Discover what life at Route has to offer – you won’t be disappointed!

The Product Team at Route

The Product team is the driving force behind Route’s innovation. We develop the strategies and roadmaps that empower our Engineering teams to build cutting-edge products for both merchants and consumers. We are seeking a strategic and experienced Director of Product to lead our merchant-facing ecosystem.

The Opportunity: Director of Product (Merchant Ecosystem)

We are seeking a Director of Product to champion the strategy, execution, and team responsible for Route’s complete merchant-facing ecosystem, with a strong focus on the unique needs and workflows of enterprise clients. This highly cross-functional leadership role centers on pre- and post-sales support, compelling demo and trial environments, and internal enablement platforms, ensuring Route consistently delivers exceptional value across our entire merchant base. You will also maintain strategic oversight of our consumer mobile applications (iOS and Android) to ensure seamless alignment between shopper behavior and overall merchant goals.

This is an extraordinary opportunity for a product leader who thrives in enterprise environments, understands how to balance customization with scalability, and has a proven track record of building high-performing teams that deliver impactful, measurable business results. You will be pivotal in shaping the future of our merchant product strategy.

What You’ll Do

• Define and evolve the product strategy across our merchant-facing experiences, aligning product direction with overall company goals and objectives.
• Drive exceptional execution by ensuring roadmaps are clear, priorities are focused, and your team delivers high-quality solutions that make a measurable business impact.
• Lead, mentor, and develop a high-performing product team, providing mentorship, clarity, and growth opportunities for Senior Product Managers and their Associate Product Managers.
• Champion a cohesive, intuitive merchant experience across web and mobile platforms, ensuring Route feels like a unified platform for our brand partners.
• Integrate AI and data-driven decision-making into product discovery, development, and merchant-facing functionality to deliver impactful business outcomes and improved merchant experience.
• Collaborate cross-functionally with Design, Engineering, and Revenue teams to deliver solutions that improve enterprise merchant outcomes and drive business growth.
• Oversee our consumer mobile apps (iOS, Android), ensuring alignment with merchant-facing priorities and providing strategic guidance across teams.

What We’re Looking For

• 8–12+ years of B2B SaaS product management experience, with a strong foundation in enterprise platforms and a proven track record of building technical, high-impact software across mobile and web.
• Deep experience in merchant or business-facing products, ideally including admin portals, support tooling, onboarding flows, or sales enablement experiences.
• Exceptional product leadership and execution skills, with experience owning product strategy and roadmaps while ensuring clear prioritization and accountability across teams.
• Strong people leadership skills, with demonstrated success developing PMs at multiple levels and fostering a collaborative, high-performance product culture.
• Systems thinker with a strong UX mindset, capable of driving a cohesive, end-to-end merchant experience that is intuitive, branded, and unified.
• A data- and AI-literate operator, who uses AI tools confidently in day-to-day workflows and encourages the team to build smarter, more automated solutions.
• Excellent cross-functional collaborator and enterprise-savvy communicator, who can align Engineering, Design and Revenue partners around shared business outcomes.

Equal Opportunity Employer

Route is an Equal Opportunity Employer. We embrace diversity and believe that a variety of backgrounds, perspectives, and skills makes our team stronger and our work better. The more inclusive we are, the better we can serve our customers and our community.

Total Rewards

We are committed to providing our team with a comprehensive and competitive rewards package. We offer:

• 95% – 100% coverage of health insurance premiums for you and your family
• Remote or hybrid work arrangements
• Unlimited PTO
• 401k matching
• Formalized growth opportunities
• Learning & development resources
• DEI programs & events
• And much more!

Pay Transparency

Salary Range for this role:

• National: $217,000 – $228,000
• New York: $241,000 – $255,000
• San Francisco Bay Area: $246,000 – $260,000
• Los Angeles/ Orange County: $227,000 – $240,000

The cash compensation above includes base salary and is not reflective of potential commission for eligible roles, or annual bonus targets under Route’s bonus plan for eligible roles. In addition to cash compensation, all Route employees are eligible to participate in Routes equity incentive plan to receive stock options per the terms of the agreement. Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons.