Ed-Tech Implementation Specialist

Join ClickView: Technical Support Specialist – Empowering Education Through Video

Are you passionate about technology and making a difference in education? ClickView, a global leader in educational video solutions, is seeking a talented Technical Support Specialist to join our US team. This is a fantastic opportunity to support our customers, enhance their video learning experiences, and contribute to the future of education.

Why ClickView?

At ClickView, we’re more than just a company; we’re a team of enthusiastic professionals dedicated to transforming education through the power of video. We believe in fostering creativity and innovation in the classroom, empowering both teachers and students to thrive. Join us and:

• Make a real impact on the education of future generations.
• Work in a dynamic and supportive environment where your contributions are valued.
• Receive investment in your professional development and career growth.
• Enjoy the benefits of a vibrant and collaborative work culture, whether working remotely or in our Charleston office.

The Opportunity: Technical Support Specialist

We’re searching for a dedicated Technical Support Specialist with a passion for customer service and technology. You’ll be responsible for providing exceptional product and technical support to our US customers using both ClickView and Streamable Learning platforms. This role is perfect for someone who enjoys problem-solving, following processes while using initiative, and proactively building relationships with customers to foster brand advocacy.

As a key member of our US team, you’ll have the opportunity to lead the product support function, backed by a supportive global team. You’ll be responsible for a diverse range of technical tasks, allowing you to showcase your skills in a fast-paced and innovative environment.

Key Responsibilities:

• Leading and supporting K-12 district partners through the setup, configuration, and successful implementation of Single Sign-On (SSO) platforms, including SAML-based integrations.
• Serving as the primary point of contact for technical onboarding, ensuring seamless integration with district systems (SSO, SAML, LMS, etc.) and minimizing adoption barriers.
• Collaborating with district technology teams and instructional leaders to align implementations with instructional technology goals and classroom needs.
• Troubleshooting and resolving technical setup issues with a customer-first mindset, escalating complex cases appropriately and collaborating with global teams.
• Documenting all actions and information on cases, maintaining an accurate database of interactions and next steps with customers.
• Running daily live zoom programs for customers, providing technical support and post-program support to our customers through editing video recordings and uploading to our platform.
• Data management (e.g. daily program registration management and attendance data), data entry and managing the day-to-day of program updates and schedules.
• Supporting with landing pages and making modifications to our programs as required.

Ideal Candidate:

The ideal candidate will possess the following skills and experience:

• Experience onboarding and implementing Single Sign-On (SSO) services (Clever, ClassLink, SAML).
• Experience working with and technically supporting SaaS products.
• K–12 instructional technology experience, with a strong understanding of how digital tools and platforms are adopted and used by teachers, librarians, and district technology teams.
• Experience working with Salesforce CRM.

Benefits of Joining ClickView:

We value our employees and offer a comprehensive benefits package, including:

• Paid Leave: 20 days of paid annual leave, paid sick leave, and extra paid Wellbeing and Volunteering leave.
• Financial Security: 401k match and Platinum health insurance (80% coverage) with vision and dental included.
• Flexible Working: Accommodating hours and arrangements, with the ability to work remotely from a different location for up to 100 calendar days per year.
• Parental Leave: Generous parental leave policy offering 16 weeks of full pay.
• Professional Development: Learning and Development budgets, access to LinkedIn Learning, and professional opportunities for career growth.
• Wellbeing Focus: Wellbeing Policy with access to EAP and wellbeing apps, prioritizing your mental health and wellbeing.

About ClickView: Making Video Learning Easy

ClickView’s mission is to make video learning accessible and engaging for every student. We understand that students learn differently, and we believe video is the perfect medium to cater to diverse learning styles. We strive to empower teachers with the best tools to create rich learning experiences through video education. From our in-house productions to community-created flipped classroom videos and curated free-to-air TV programs, ClickView is revolutionizing how video enhances student engagement and outcomes.

Our Culture:

Founded in 2003, ClickView is an Australian-owned company with a global presence. We are a team of passionate professionals empowered by technology and driven by a love for the products we build. We’re seeking like-minded individuals with a passion for technology and a unique personality to contribute to our team and the company as a whole.