Fraud Operations Team Lead

Join dLocal: Shape the Future of Global Payments

Are you passionate about making a real impact on a global scale? At dLocal, we’re revolutionizing how the world’s leading companies process payments in over 40 emerging markets. We empower them to unlock unprecedented growth by simplifying payment expansion and boosting conversion rates.

As a payment processor and merchant of record, we’re uniquely positioned to help our merchants succeed in the world’s fastest-growing markets. When you join dLocal, you’ll become part of a dynamic, remote-first team of 1000+ individuals representing 30+ nationalities. Together, we’re building a global career that touches the lives of millions.

We’re a team of builders, always ready to tackle challenges with a customer-centric approach. If this resonates with you, you’ll thrive at dLocal. We offer travel opportunities, comprehensive health benefits, and extensive learning resources, among other perks.

Fraud Operations Team Lead: Opportunity Awaits

dLocal is seeking a talented and experienced Fraud Operations Team Lead to join our dynamic Fraud Prevention team. This is a critical role where you will lead a team focused on identifying, reporting, and driving corrective actions related to fraud. You’ll play a key role in ensuring accurate technical merchant support on all fraud-related requirements.

Your Impact: What You’ll Be Doing

• Lead Fraud Operations across APAC and EMEA, managing analyst hubs and diverse work cells.
• Collaborate closely with the LATAM FraudOps team to maintain global alignment.
• Analyze complex data, solve challenging problems, and make informed decisions with limited information.
• Oversee alert monitoring, fraud pattern detection, and process/platform optimization.
• Drive AI-based automation initiatives to enhance efficiency and scalability.
• Track and report fraud-related statistics and metrics.
• Maintain and review fraud incident reports and related analyses.
• Ensure all chargeback processes comply with regulatory standards, fostering strong merchant and partner relationships.
• Report on fraudulent vs. service-related chargebacks, actions taken, and results achieved.
• Collaborate with payment processors and external stakeholders.
• Compile and present data from multiple databases to produce actionable metrics and reports.

What You Need to Succeed

• Bachelor’s degree in Economics, Engineering, Statistics, or a related field.
• Master’s degree in a relevant field is a strong plus.
• Extensive experience in Fraud Prevention.
• Proven track record of effective team leadership.
• Strong expertise in working with large datasets; SQL proficiency is required. Knowledge of Python or other programming languages is a plus.
• Excellent analytical skills with a passion for pattern detection and problem-solving.
• Highly motivated, proactive, and a strong team player.
• Experience managing Fraud KPIs and SLAs.
• Fluency in English and Spanish (spoken and written).

dLocal Benefits: Grow With Us

Beyond tailored benefits for each country, dLocal empowers you to thrive with:

• Remote Work: Work from anywhere or our global offices!
• Flexibility: We value performance and offer flexible schedules.
• Fintech Focus: Be part of a dynamic industry that fosters creativity.
• Referral Bonuses: Refer talented individuals and get rewarded.
• Learning & Development: Access a Premium Coursera subscription.
• Language Classes: Learn English, Spanish, or Portuguese for free.
• Social Budget: Connect with your team in-person or remotely.
• dLocal Houses: Cowork with your team from anywhere in the world!

*For Montevideo (Uruguay) based non-IT roles, 55% monthly office attendance is required.

Next Steps: We’re Eager to Connect!

Our Talent Acquisition team is committed to providing the best candidate experience. You’ll hear from us every step of the way! We’ll carefully review your CV and keep you informed via email.

Learn more about dLocal on our webpage, LinkedIn, Instagram, and YouTube.