Implementation Support Specialist

About SmithRx: Revolutionizing Pharmacy Benefits

SmithRx is a rapidly expanding, venture-backed Health-Tech company on a mission to transform the Pharmacy Benefit Management (PBM) landscape. We’re building a next-generation drug acquisition platform powered by cutting-edge technology, innovative cost-saving strategies, and unparalleled customer service. Since 2016, we’ve onboarded hundreds of thousands of members, proving our solution resonates with clients nationwide.

We foster a mission-driven, collaborative culture that empowers our employees to excel. We believe in the urgent need to reshape the U.S. healthcare system, and we’re dedicated to making that change a reality, every single day.

Our core values guide us:

• Integrity: We act with unwavering honesty and dependability, embracing the challenge of disrupting the old and pioneering the new with ethical leadership.
• Courage: We face challenges head-on with grit and resilience, balancing autonomy with empathy and ownership with vulnerability to boldly challenge the status quo.
• Together: Our success is a testament to strong partnerships and a committed team, bound by shared values. We rise and fall as one.

Join Our Customer Success Team as an Implementation Support Specialist

SmithRx is seeking a highly motivated and detail-oriented Implementation Support Specialist to join our dynamic Customer Success team. In this crucial role, you will provide essential support to core implementation functions, ensuring the delivery of a high-quality SmithRx experience. You will play a vital part in ensuring smooth project execution and client satisfaction.

What You’ll Do: Key Responsibilities

• Serve as the primary point of contact for Third Party Administrators (TPAs) during new group implementations, ensuring seamless communication and collaboration.
• Gather and meticulously document TPA requirements, including contact information, deadlines, account structures, group numbers, invoicing details, ID card specifications, and eligibility file formats, using standardized project templates and tools.
• Assist Implementation Managers and Analysts with various project tasks throughout the entire new group implementation lifecycle.
• Maintain detailed project plans and open items logs to proactively monitor project progress and identify potential roadblocks.
• Coordinate daily tasks for a pod of Implementation Managers and/or Specialists to optimize workplace productivity.
• Execute administrative tasks, including accurate data entry of new group implementations within relevant systems.
• Develop and maintain comprehensive client profiles within our CRM tool.
• Act as a key liaison between the internal contracting and invoicing teams and the Implementation Team, facilitating efficient information flow.
• Provide critical go-live support to Implementation Managers, Analysts, and TPAs, ensuring a smooth transition.
• Participate in post-go-live discussions to identify performance improvement opportunities.
• Actively participate in the entire new group implementation lifecycle, contributing to continuous process improvement.
• Attend and contribute to internal and external client meetings.
• Manage a high volume of tasks effectively, meeting deadlines and project milestones with precision.
• Pay meticulous attention to detail on all project requirements to ensure client needs are consistently met.
• Demonstrate initiative and a proactive approach, identifying opportunities for improvement and taking ownership of tasks.

What You’ll Bring to SmithRx: Essential Qualifications

• Bachelor’s degree or equivalent work experience preferred.
• Strongly preferred: Experience in the healthcare and/or pharmacy industries.
• Proven experience coordinating complex tasks across multiple projects and clients simultaneously.
• Demonstrated experience in a customer service role.
• Preferred: Corporate experience.
• Required: Proficiency in Microsoft Office.
• Preferred: Proficiency in the Google platform/apps.
• Proficiency using Salesforce.
• Exceptional communication skills, both verbal and written.
• A strong team player with a desire to contribute to collective success.
• Highly adaptable and able to thrive in a fast-paced, dynamic technology environment.
• Ability to work effectively under pressure, meeting tight deadlines and delivering near-term results.
• Exceptional project management skills, capable of managing multiple projects and tasks with grace and efficiency.

What SmithRx Offers You: Benefits & Perks

At SmithRx, we prioritize the well-being of our employees and offer a comprehensive benefits package:

• Highly competitive wellness benefits, including Medical, Pharmacy, Dental, Vision, and Life & AD&D Insurance
• Generous paid time off: 3 Weeks Paid Time Off and 12 Paid Holidays
• Paid Parental Leave Benefits
• Flexible Spending Benefits
• 401(k) Retirement Savings Program
• Short-Term and Long-Term Disability
• Wellness Benefits
• Commuter Benefits
• Employee Assistance Program (EAP)
• Well-stocked Kitchen In Office Locations
• Professional Development and Training Opportunities