Loss Mitigation Associate

Join the Hyundai Capital America Family and Drive Your Career Forward!

At Hyundai Capital America (HCA), we’re more than just a finance company. Through our renowned service brands – Hyundai Motor Finance, Genesis Finance, and Kia Finance – we empower drivers with a comprehensive suite of financial solutions, including vehicle financing, leasing, subscription services, and insurance. We serve over 2 million customers and dealerships, always striving to reimagine the experience and expand our market presence with innovative products. Our dedication to growth, innovation, and diversity makes HCA a vibrant and rewarding place to work. We believe in investing in our team members, providing opportunities for skill development and career advancement.

Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce.

Why Choose Hyundai Capital America? We Invest in You!

We understand that our people are our greatest asset. That’s why we offer a competitive compensation package and a comprehensive benefits program, including:

• Comprehensive Health Plans: Medical, Dental, and Vision plans with affordable options.
• Immediate 401(k) Matching: Secure your future with our immediate matching and vesting program.
• Vehicle Perks: Enjoy vehicle purchase and lease discounts, along with a monthly vehicle allowance.
• Paid Volunteer Time Off: Give back to your community with paid time off and a company donation to a charity of your choice.
• Tuition Reimbursement: Invest in your education and career development.

The Opportunity: Associate, Loss Mitigation

Are you a problem-solver with a passion for finding resolutions? We’re seeking a dedicated Associate, Loss Mitigation to manage a portfolio of delinquent accounts and work towards mutually beneficial resolutions. In this role, you’ll investigate, monitor, and resolve accounts that are 80+ days past due, adhering to internal policies and procedures while providing a seamless customer experience.

Your Key Responsibilities:

1. Account Management: Effectively manage a queue of 80+ day delinquent accounts, handling both inbound and outbound calls as needed. Meticulously document all account activity and adhere to department standards for efficient queue management.
2. Performance & Development: Actively participate in coaching sessions and training programs to enhance your individual performance and contribute to the overall success of the team and department.
3. Additional Duties: Undertake other responsibilities as assigned to support the needs of the business.

What You’ll Bring to the Team:

• Experience: 1-2 years of collection or relevant experience (automotive experience preferred). Late-stage collections experience is highly valued.
• Education: High school diploma or GED equivalent required; Bachelor’s degree preferred.
• Time Management: Excellent ability to independently manage your time and meet productivity goals.
• Negotiation Skills: Proven ability to negotiate mutually beneficial arrangements with customers.
• Skip Tracing Skills: Proficiency in utilizing various skip tracing tools (where applicable).
• Computer Skills: Basic knowledge of Windows, including Word and Excel.
• Communication Skills: Strong written and verbal communication skills to effectively interact with peers and customers.
• Listening Skills: Ability to actively listen and understand directions.

Work Environment

This role requires extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.

Compensation

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”).

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.