Major Case Claims Team Lead

Join the Reserv Revolution: Claims Team Lead – Major Case

Are you a passionate claims professional ready to disrupt the industry? At Reserv, we’re building the future of claims with cutting-edge AI and automation. We’re seeking a dynamic Claims Team Lead to play a pivotal role in our growth.

Reserv, backed by Bain Capital and Altai Ventures, is revolutionizing claims processing. We’re tackling long-standing inefficiencies with technology, creating a new standard for TPAs, insurance providers, and adjusters alike. If you’re excited about building a leading TPA and solving complex challenges, we want you on our team!

About the Role: Your Impact as Claims Team Lead

As a Claims Team Lead, Major Case at Reserv, you’ll be a vital force, supporting a claims manager with both leadership and technical expertise. You’ll be responsible for overseeing a team of adjusters dedicated to serving a key commercial auto, delivery, and rideshare client. Your primary goal is to drive operational effectiveness, leveraging technology and data analytics to optimize performance and efficiency. You will balance managing your team and working in a hands-on claims capacity.

Who You Are: The Ideal Candidate

We’re looking for someone who embodies these qualities:

• A Claims Expert: You possess in-depth knowledge and extensive experience in commercial auto, delivery, and rideshare claims, including coverage analysis and litigation management. You’re comfortable navigating and interpreting complex contracts.
• A Proven Leader: Whether through formal management experience or leading projects, you have a demonstrated ability to inspire, mentor, and empower a team to excel.
• Tech-Savvy and Passionate: You are excited about creating a tech-driven claims environment while delivering exceptional service and have proven results leveraging technology and analytics.
• An Empathetic Communicator: You exercise empathy and patience in all your interactions, fostering a positive and collaborative environment.
• A Problem-Solver: You have the ability to dive into the details while maintaining a strategic, big-picture perspective.
• Anti-Status Quo: You don’t just wish things were different; you actively seek innovative solutions.
• Humorous: You are a fun and positive person who knows how to enjoy the job.

What You’ll Do: Key Responsibilities

Your responsibilities will include:

• Overseeing a team of commercial auto adjuster direct reports
• Implementing and enforcing best practices for claims handling, from intake to settlement and recovery.
• Aligning the team with client and customer expectations throughout the claims process.
• Serving as a point of escalation for complex claims.
• Fostering a positive, collaborative, and growth-oriented work environment.
• Attracting, hiring, training, and retaining top talent with the support of the leadership team.
• Preparing and presenting insightful claims reports, metrics, and analyses to clients, offering strategic insights on claim trends and loss mitigation.
• Serving as a backup/leader when the Manager is out of office
• Responsible for initial onboarding tasks/access and new hire cultural immersion
• SME for first-line questions, escalations, roundtable discussions
• Increased reserve and payment authority with the ability to assist with moderate reviews
• Identifying topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees

Requirements: What You Bring to the Table

• Active insurance adjuster’s license.
• Bachelor’s degree (or equivalent experience).
• 8+ years of experience in complex insurance claims.
• 3+ years of leadership experience, preferably in a remote setting.
• Experience with auto delivery and/or rideshare claims is essential.
• Proficiency in technology and a desire to improve claims systems.
• Exceptional attention to detail and commitment to quality.
• Strong ethical compass and integrity.
• Willingness to obtain all licenses within 60 days, including completing state-required testing.
• Knowledge of state regulations, policy provisions, and standard operating procedures.
• Willingness to travel for clients and claims need

Benefits: Why Join Reserv?

We offer a comprehensive benefits package designed to support your well-being and career growth:

• Generous health insurance (nationwide coverage, vision, & dental).
• 401(k) retirement plan with employer matching.
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy (effective after 8 months).
• Work from anywhere flexibility.
• Top-of-the-line equipment, including an Apple laptop and large monitor.

Additionally, We Will:

• Provide a manageable pending for you to deliver the service in a way you’ve always wanted and a dedicated account
• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

Join the Reserv Family

Reserv is committed to diversity and inclusion. We encourage applications from all backgrounds. If you’re ready to make a difference in the claims industry, we encourage you to apply!