Manager, Rater Services

About Cogstate: Pioneering Digital Brain Health Assessment

At Cogstate, we’re at the forefront of advancing brain health science through innovative, digital solutions. Our mission is to make cognitive assessment faster, simpler, and more precise across clinical trials, healthcare, and everyday life. Trusted globally by researchers, clinicians, and pharmaceutical leaders, our rigorously validated assessments are instrumental in driving breakthroughs in neuroscience and improving outcomes for individuals facing neurological conditions. With over 2,000 clinical trials in 150+ countries relying on our technology, we’re not just envisioning the future of brain health – we’re actively building it.

The Opportunity: Manager, Clinical Rater Training & Operations

We are seeking a dedicated and experienced Manager, Clinical Rater Training & Operations to join our dynamic team. In this pivotal role, you will lead and mentor a team of talented coordinators and associates, overseeing the successful execution and timely delivery of complex clinical trial programs. Accountable for the performance of your team, you will ensure quality, manage relationships with key stakeholders (sites, raters, sponsors), and play a critical part in advancing our mission through effective rater training and clinical operations oversight.

What You’ll Do: Key Responsibilities

Team Leadership & Management

• Lead, mentor, train, and manage the performance of a team of Rater Training Coordinators and Associates (typically 1-4 direct reports).
• Foster a collaborative and high-performing team environment, managing morale and promoting excellence.
• Delegate tasks effectively, providing guidance and quality control for team deliverables.
• Contribute to the development and mentoring of project management and clinical staff members across the department.

Clinical Program & Project Oversight

• Manage the delivery of a complex portfolio of Phase I-IV clinical trials, ensuring adherence to statements of work (SOW) and managing project budgets.
• Ensure timely delivery of project tasks, materials, and regulatory reporting status to senior leadership and Project Managers.
• Proactively track, manage, and communicate key project deliverables to internal and external stakeholders, maintaining impeccable records.
• Collaborate closely with Project Managers to ensure seamless execution and meet study timelines.

Rater Training Program Development & Delivery

• Collaborate with internal and external experts to develop comprehensive rater training curriculums and materials for clinical trials.
• Oversee the creation of rater selection tools, training presentations (covering rating scales), quizzes, and practice materials.
• Work with third-party vendors to leverage and manage online platforms, including Learning Management Systems (LMS), supporting efficient rater training delivery.

Stakeholder Engagement & Quality Assurance

• Cultivate strong relationships with study sites, raters, CRAs, and sponsors, acting as a key point of contact.
• Provide robust quality management and oversight for all assigned clinical trial programs.

Strategic & Process Improvement Initiatives

• Support Directors in business development activities, including bid defenses and proposal development (including budget contributions).
• Lead or contribute to departmental process improvement initiatives and commercialization efforts.

What You’ll Bring to the Team

Qualifications & Experience

• Bachelor’s degree in Psychology, a related scientific field, or equivalent professional experience. A graduate degree is a plus.
• Minimum of 4+ years of clinical trial management experience with a Bachelor’s degree, or 2+ years with a graduate degree.
• Proven direct supervisory experience of 2+ years, leading and developing staff.
• Understanding of neuropsychological tests and patient/caregiver reported outcomes (PRO/CROs).
• Working knowledge of clinical trials, regulatory and legal processes, and the clinical development lifecycle, including the ability to review clinical protocols.

Skills & Attributes

• Exceptional organizational skills with a meticulous eye for detail and a methodical approach to work.
• Strong communication and interpersonal skills, with the ability to build rapport with diverse stakeholders and manage conflict effectively.
• Demonstrated ability to thrive in a fast-paced environment, manage multiple competing priorities, and maintain impeccable record-keeping.
• High level of computer literacy, including proficiency with Microsoft Office suite (especially Excel), and a general understanding of information technology concepts.
• A strong desire to learn, seek feedback, and continuously improve.

Preferred Qualifications

• Fluency in Mandarin (spoken and written) is a plus, though not required.

Location Requirement

This role requires the candidate to be based on the West Coast of the United States.

Why Cogstate? Invest in Your Career & Brain Health

Our Culture: Collaborative, Courageous, Impactful

At Cogstate, we foster a culture where individuals bring their whole selves to work. We are passionate, courageous, and thrive on collaborative problem-solving. We approach challenges with a can-do attitude, moving with pace to achieve our shared goals in advancing brain health.

Comprehensive Benefits & Perks

• Virtual First Company: Enjoy the flexibility of working remotely from anywhere Cogstate is registered for business within the US, Australia, or the UK.
• Generous Paid Time Off: Benefit from 20 days of vacation, 10 days of personal leave, and 10 paid public holidays per year.
• 401(k) Matching: We support your future by matching up to 3% of your annual salary.
• Competitive Compensation: Receive a competitive base salary along with potential for additional earnings.
• Health & Wellness: Comprehensive health, dental, and vision insurance options with significant company contributions. Vision insurance is free for full-time employees.
• Employer-Sponsored Coverage: 100% employer-paid Short-Term & Long-Term Disability and Life Insurance.
• Pre-Tax Savings: Access Healthcare and Dependent Care Flexible Spending Accounts (FSAs).
• Learning & Development: Invest in your growth through robust learning programs, mentorships, and support for certifications.

Anticipated Wage Range

$80,000 – $110,000 USD

Ready to Make a Difference?

If you are a seasoned leader passionate about advancing brain health through exceptional clinical operations and team leadership, and you meet the requirements above, we encourage you to apply now!

Commitment to Accessibility & Privacy

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the company. If you need assistance in applying please email PeopleandCulture@cogstate.com.

Cogstate is committed to protecting your personal data. We collect and process your information for recruitment purposes in compliance with applicable laws, including the Australian Privacy Principles (APPs), the UK General Data Protection Regulation (UK GDPR), California Consumer Privacy Act (CCPA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), and similar laws in other jurisdictions.

For more information on how we collect, use, and protect your data, and your rights under these laws, you can find Cogstate’s privacy policy by clicking here.

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