Operations Analyst

Operations Specialist – Help Simplify Multi-State Employment Compliance!

Are you a proactive, analytical problem-solver with a passion for process improvement and a knack for getting things done? Mosey is seeking an Operations Specialist to join our core team. In this pivotal role, you’ll support mission-critical initiatives that enable us to scale, working across teams and with external partners to provide essential planning, operational, and implementation support.

About Mosey: Redefining Employment Compliance for Growing Companies

Scaling a company means hiring talent wherever they are. But navigating the labyrinth of employment compliance requirements across different states and countries is a massive challenge. Each jurisdiction has unique, ever-changing rules spanning HR, tax, accounting, and legal disciplines. Keeping up isn’t just complicated; it’s expensive and painful for fast-growing businesses.

Mosey automates and simplifies employment compliance. Our platform cuts through the complexity, making it easy for companies to hire and operate anywhere without the administrative burden. We empower businesses to grow freely by handling the intricate details of compliance, freeing them to focus on their mission.

Your Impact on Our Operations Team

As an Operations Specialist, you won’t just execute tasks; you’ll be instrumental in building the operational backbone that supports our growth and our customers’ success. We’re looking for a hard-charging generalist focused on driving outcomes and building strong collaborative relationships along the way. You’ll touch various parts of our business, ensuring smooth processes and happy customers.

Key Responsibilities:

• Manage and provide support for critical state registration requests, troubleshooting issues, and consistently meeting service level agreements (SLAs).
• Identify opportunities and implement improvements to our internal registration, filing, and compliance monitoring systems and processes to enhance efficiency and accuracy.
• Serve as a key point of contact for user support, answering questions and handling requests efficiently and empathetically.
• Contribute to the successful launch and rollout of new product features, ensuring a seamless experience for internal teams and customers.
• Draft clear, concise, and effective user communications and announcements.

What You Bring to the Table

You’re a results-oriented individual with a blend of operational savvy and strong analytical skills. We value your ability to learn quickly, manage multiple priorities, and communicate effectively. Specifically, we’re looking for:

• 1+ year of proven experience working directly with payroll registrations.
• At least 1 year of experience in an operations role or a closely related function within a business environment.
• Previous experience providing direct support and interacting with customers.
• Experience working in an early-stage startup environment is highly valued, or a strong eagerness and proven ability to thrive and learn rapidly in such a dynamic setting.
• Experience working with or managing Business Process Outsourcing (BPO) relationships is a plus.
• Excellent verbal and written communication skills; you can articulate complex information clearly and build rapport easily.
• Strong analytical thinking skills with the ability to break down complex problems into manageable parts.
• Solid project management skills and the ability to effectively juggle multiple tasks.
• A demonstrated ability to quickly acquire new skills and understand unfamiliar problem domains.
• A genuine connection to Mosey’s mission of simplifying complex employment compliance challenges.

Why Join the Mosey Team?

We are a remote-first company (operating across the continental US & Canada) committed to building a diverse, passionate, and fun team. Joining Mosey means being part of a company at a pivotal growth stage, where your contributions have a direct impact. Our operating principles guide how we work and grow together:

• Pursue Knowledge: We lead with curiosity, challenge assumptions constructively, and strive to build objective understanding.
• Writing is Thinking: We believe clarity of thought is built through the discipline of writing.
• Exude Warmth: We cultivate a welcoming, supportive, and inclusive environment where everyone feels valued.
• Be Ambitious: We approach challenges with imagination and resolve, believing we can achieve significant goals together.

Benefits & Compensation:

We offer a competitive compensation package designed to support your well-being and recognize your contribution:

• Competitive salary with meaningful equity ownership in a growing company.
• Comprehensive health insurance including medical, dental, and vision benefits.
• Mosey proudly pays 100% of your employee premium for health insurance.
• Generous paid time off: 3 weeks of vacation annually, plus 8 paid company holidays.
• Paid Family Leave.
• The flexibility and autonomy of a remote-first work environment.

The compensation range for this position is between $50,000 and $80,000 per year, plus equity, depending on experience and qualifications.

If you are ready to take on a challenging and rewarding role at the intersection of operations and compliance in a fast-paced startup, we encourage you to apply!

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