Outbound Calling Specialist

Join Us as an Outbound Calling Specialist: Ensuring Accuracy in a High-Volume Project

Pavago is partnering with a valued client to find dedicated Outbound Calling Specialists for a critical project during their busy open enrollment season. If you are a reliable, detail-oriented individual with excellent communication skills, this contract position offers a chance to make a real impact.

About the Role

As an Outbound Calling Specialist, you will play a crucial role in verifying client data, ensuring its accuracy and completeness. This is not a sales role; your primary responsibility is to confirm and update client information, contributing to seamless administrative processes and maintaining strong client relationships.

Responsibilities

• Client Data Verification: Conduct outbound calls to confirm and update client names and addresses, ensuring data integrity.
• Accuracy and Attention to Detail: Meticulously enter and verify all collected data into the system.
• Professional Communication: Follow standardized call scripts while maintaining a natural, courteous, and professional tone.
• Client Support: Answer basic client inquiries professionally and efficiently.
• Escalation Management: Transfer complex inquiries or concerns to the main office and document all issues for follow-up.
• Efficiency and Productivity: Manage daily call volumes of 100–200 calls consistently, utilizing call center and CRM software to track progress and record outcomes.
• Goal Achievement: Meet or exceed daily and weekly call targets while upholding the highest standards of quality.
• Confidentiality and Compliance: Maintain strict confidentiality of client information and adhere to all provided guidelines and procedures.
• Brand Representation: Represent the client’s brand with utmost professionalism in every interaction.

What We’re Looking For

The ideal candidate will possess the following qualities and skills:

• Excellent Communication: Strong spoken English with exceptional clarity, tone, and grammar.
• Reliability and Consistency: Highly reliable and consistent in meeting schedules and performance targets.
• Technical Proficiency: Skilled in using call center software, CRMs, and other computer-based tools.
• Detail Orientation: Ability to stay detail-oriented, even while handling a high volume of calls.
• Professional Demeanor: Positive, patient, and professional demeanor when speaking with clients.
• Independent Work Ethic: Comfortable working independently and staying productive in a remote environment.

Required Experience and Skills

• Experience: 1+ year of experience in a call center, customer service, or outbound calling role.
• Proven Track Record: Demonstrated ability to manage high call volumes while maintaining data accuracy.
• Technical Familiarity: Familiarity with CRM systems, call center tools, or database management.
• Organizational Skills: Strong organizational skills with the ability to prioritize effectively.
• Remote Work Setup: Reliable internet connection, computer, and headset for remote work.

A Day in the Life

Your day will begin by logging into the call center platform, reviewing your call list, and preparing for client outreach. You will spend the majority of your time making outbound calls to verify client information, updating the system in real time. While most interactions will be straightforward, you’ll occasionally transfer calls for more complex inquiries. You’ll focus on accuracy, meeting daily targets, and ensuring every interaction reflects professionalism. Your work will directly contribute to a successful open enrollment season.

Interview Process

Our interview process is designed to assess your communication skills and reliability:

1. Initial Phone Call: A brief conversation to discuss your experience and suitability.
2. Video Interview: A 30-minute call to delve deeper into your background and skills.
3. Final Interview: A comprehensive discussion with our client to ensure a mutual fit.
4. Background Checks: Verification of your references and past employment details.

Ready to Make a Difference?

If you are a reliable, detail-oriented professional who thrives in a high-volume environment, we encourage you to apply. This is a fantastic opportunity to contribute to a meaningful project, strengthen client relationships, and ensure operational success. Join a team that values professionalism, reliability, and achieving results. Apply today!

About Pavago

Pavago is a global recruitment agency specializing in connecting remote talent with companies seeking international expertise. We offer competitive pay, diverse remote positions across various industries, and opportunities to enhance your skills working with global teams.

Explore global opportunities with us today and redefine the boundaries of your career!