Product Localisation Lead

Make a Global Green Dent with Energy Technology

About Kraken: Powering the Future of Energy

At Kraken, we’re not just building software; we’re shaping the future of energy. Our mission is bold: to leverage technology for a sustainable and smart energy system that benefits everyone. We empower utilities to optimize renewable generation, create intelligent grids, and deliver exceptional customer experiences. Our operating system for energy is driving global transformation, one market at a time.

The Kraken Platform: Innovation at Scale

Kraken is the operating system for the energy industry – an AI-driven, forward-thinking platform designed for comprehensive energy management. From optimizing resources to enabling seamless customer interactions, our technology powers critical functions like Customer Information Systems (CIS), billing, meter data management, CRM, and AI-enhanced communications. We’re driving the next wave of efficiency and customer focus in energy, building the infrastructure the future demands, now.

Our Journey: Rapid Growth, Global Reach

Our platform already supports over 50 million customer accounts across 17 countries, with an ambitious goal to reach 100 million globally by 2027. This rapid expansion means our technology team is growing quickly, presenting exciting opportunities to ensure our impact is maximized in every new region.

The Role: Localisation Expert, Markets Team

We are seeking a proactive and strategic Localisation Expert to join our dynamic Markets team. This pivotal role is critical to our global expansion, focusing on equipping our product and engineering teams with the essential market-specific knowledge needed to ensure Kraken performs optimally around the world.

The Markets Team: Navigating Global Specifics

The Markets group is responsible for configuring Kraken to thrive within the unique landscape of each country. This involves deep understanding of local regulatory environments, language nuances, and the intricate details of operating within the electricity, gas, and utility sectors. It’s a complex, technical area demanding high precision and adherence to compliance.

Making an Impact: Your Responsibilities

As a Localisation Expert, you will be instrumental in creating and implementing a scalable “playbook” to guide various teams through the localization process for new markets. Your work will involve:

• Becoming the central point of contact for all localization-related inquiries.
• Engaging with internal subject matter experts, external consultants, and clients to gather crucial market intelligence (e.g., tax codes, metering standards, billing regulations).
• Compiling, organizing, and clearly distributing collected market details to engineering, product, and delivery teams.
• Developing a repeatable framework and checklist for market discovery in collaboration with relevant teams.
• Scheduling and coordinating training sessions to educate teams on new market requirements.
• Providing insights on the level of effort required for market entry from a localization perspective.
• Working autonomously and asynchronously with our international teams.

This role requires significant written and verbal communication skills and the ability to effectively manage disparate information sources. Comfort with travel and operating in multiple languages is expected.

Who You Are: Skills & Experience

We value diverse backgrounds and experiences. If you resonate with this role and possess *some* of the qualifications below, we strongly encourage you to apply:

• Exceptional written and verbal English communication skills, with the ability to effectively engage stakeholders across various technical levels and international locations.
• A highly proactive, self-starting individual with a methodical and organized approach to project management.
• Proven ability to prioritize tasks strategically and align efforts with team and company goals.
• Adaptability and the capacity to thrive in a dynamic, fast-paced environment (experience in a startup or scale-up is a plus).
• Practical experience in the challenges and best practices of software localization and internationalization.
• Knowledge of the energy industry, particularly related to smart/non-smart meters, meter data, or meter operations, is a significant advantage.
• Experience with technical documentation like data format guidelines, process diagrams, or energy regulation is beneficial.

Why Kraken? Our Culture & Benefits

More Than a Job: A Place to Grow and Thrive

Join a company where people learn, decide, and build *faster*. We foster autonomy, collaboration with amazing “co-owners,” and work on genuinely groundbreaking projects transforming a vital industry. We’ve been recognized as a fantastic place to work, receiving accolades like Best Company to Work For (2022) and Top 50 Best Places to Work on Glassdoor (2022).

Rewards & Well-being:

We believe in rewarding hard work and supporting your well-being. Our comprehensive package includes:

• Excellent medical, dental, and vision insurance options, including FSAs.
• Generous paid time off – we trust you to manage your work and recharge.
• 401(k) plan with employer match.
• Inclusive parental leave for biological, adoptive, and foster parents.
• Pre-tax commuter benefits.
• A genuinely flexible working environment that prioritizes work-life balance (recognized among top UK companies for this).
• Equity Options Scheme – become a co-owner and share in our collective success within Octopus Energy Group.
• Competitive salary range: $180,000 – $220,000 per year (flexible based on experience and fit). We’re happy to discuss this during the process.
• Support for your continuous development through internal and external learning opportunities tailored to you.
• Comfortable office spaces with tech, snacks, and coffee.

Ready to Make an Impact? Join Us!

This is your chance to play a key role at the forefront of a rapidly expanding global technology company with a powerful mission. If you are passionate about innovation, love tackling complex challenges, and want to contribute to a cleaner energy future, we want to hear from you.

An Inclusive Place to Belong

We encourage *everyone* to apply, regardless of how many bullet points you check off. Studies show certain groups are less likely to apply unless they meet 100% of criteria – we want you to know that if you like this job, you should apply! We believe in hiring genuinely decent people who are honest and empathetic. Your unique skills and perspectives are what drive our success.

We are committed to providing an equitable and inclusive environment. Need specific accommodations during the interview process? Just let us know – we’re here to help you show your best self.

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