Sales Operations Specialist

Sales Operations Specialist

About Smile Digital Health

At Smile Digital Health, our driving force is a commitment to achieving #BetterGlobalHealth. We pursue this mission every day by empowering healthcare organizations worldwide with our leading FHIR-based data liberation platform. Used in over 20 countries, our innovative technology simplifies the complex challenge of managing and exchanging health data, ultimately enabling seamless care delivery and better patient outcomes. We’re proud of the impact we’re making and our rapid growth, recognized by being named #19 on Deloitte’s Technology Fast 50 Ranking for 2024. Join us and find plenty of reasons to SMILE!

The Opportunity: Sales Operations Specialist

Are you passionate about optimizing sales performance and driving revenue through data and process? We’re looking for a skilled Sales Operations Specialist to be a cornerstone of our revenue engine. In this critical role, you will enhance the efficiency, effectiveness, and scalability of our sales team. You’ll ensure seamless execution of key sales processes, maintain impeccable CRM data accuracy, and deliver crucial insights that fuel strategic decision-decision making across the organization.

What You’ll Do

You will be instrumental in building and refining the operational foundation that enables our sales team’s success. Key responsibilities include:

• Process Powerhouse: Design, implement, and refine scalable sales processes, workflows, and best practices across the entire sales funnel to maximize efficiency.
• CRM Commander: Own the management and optimization of our CRM system (Salesforce), ensuring data integrity, pipeline accuracy, and leveraging automation for maximum impact.
• Insight Generator: Develop and maintain comprehensive sales reports and dashboards, providing clear visibility into performance metrics, partnership KPIs, and customer lifecycle health (e.g., customer retention, upsell/cross-sell opportunities, churn analysis).
• Revenue Architect: Design and implement data-driven processes and technology solutions that streamline workflows and accelerate sales velocity and overall revenue generation.
• Forecasting Expert: Oversee sales forecasting models and deliver accurate, actionable insights to sales leadership for strategic planning and decision-making.
• Collaborative Partner: Support cross-functional projects aimed at improving revenue-generating activities and work closely with internal teams and subject matter experts to enhance sales productivity.
• Enablement Champion: Communicate complex sales processes, policies, and analytical findings clearly across diverse audiences. Educate and onboard new sales team members on CRM best practices and processes.
• Data Steward: Build and maintain essential data sets and support the preparation of reports using Salesforce and potentially Tableau to communicate operational insights and revenue health.

What You’ll Bring

To succeed in this role, you should possess:

• Minimum of 5 years of experience in sales support, sales enablement, or sales operations, preferably within a B2B, high-growth, or SaaS environment.
• At least 2 years of hands-on experience with Salesforce Analytics. Experience with Tableau is a strong asset.
• Proven ability to gather and analyze revenue-related KPIs and create insightful reports for sales and finance leadership.
• Solid understanding of post-closed-won processes, including concepts like billing, collections, and revenue recognition.
• Strong quantitative and analytical skills, with the ability to approach challenges with a revenue-focused, long-term perspective.

Why Join Smile Digital Health? (The Perks!)

We believe in supporting our team members so they can thrive professionally and personally. Here are some of the benefits you can expect:

• Remote Work Environment: Enjoy the flexibility of working from where you’re most productive.
• Flexible Time Away: Generous policy including PTO, Personal, and Sick Days.
• Competitive Compensation: Salary and Health/Medical Benefits.
• Invest in Your Future: RRSP/TFSA/401K Employee Contribution plans.
• Security & Support: Life and Disability coverage, Employee Assistance Program (EAP).
• Continuous Learning: Access to FHIR Study Program and Skillsoft Learning.
• Culture & Connection: Join our Super HAPI Fun Club!

Our Culture & Commitment to Belonging

Our people are the heart of Smile Digital Health. Our core values of respect, inclusion, embracing our differences, and celebrating shared goals are not just words – they are the foundation of our success. We are deeply committed to creating a workplace where everyone feels a sense of belonging and is empowered to bring their authentic selves to work. We are dedicated to fostering a culture that truly values diversity, equity, and inclusion.

We welcome and encourage candidates from all backgrounds to apply. We are happy to discuss or provide accommodations during the interview process or while working with us. Please let us know how we can support you.

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