Senior Business Analyst / Tester (Lead) LTSS

Join Gainwell: Powering Healthcare Operations, Together.

At Gainwell, we believe that transforming healthcare starts with exceptional teams. We’re a company driven by innovation, dedicated to solving complex business challenges, and enhancing the way we work and grow. When you join us, you’re not just taking a job; you’re embarking on a career journey where your contributions are valued, and your professional development is a priority. We foster a culture that champions work flexibility, continuous learning, and significant opportunities for career advancement.

Your Opportunity: Senior Business Analyst / Tester (Lead) – LTSS

Step into a pivotal role as a Senior Business Analyst / Tester (Lead) specializing in Long-Term Services and Support (LTSS) within our dynamic team. You will leverage the power of healthcare technology to directly impact the health and well-being of vulnerable populations our clients serve. This is your chance to connect your passion with a profound purpose, collaborating with dedicated professionals who thrive on finding cutting-edge solutions to some of healthcare’s most pressing challenges.

Role in Our Mission: Driving Quality & Reliability

As a key member of our team, you will be instrumental in ensuring the quality and reliability of our healthcare systems, with a focus on LTSS. Your responsibilities will encompass a comprehensive approach to software testing and production support, safeguarding critical functions like member access to care, provider payment, and essential federal reporting. Your expertise will directly contribute to mitigating risks and preventing operational disruptions.

Key Responsibilities: Ensuring System Integrity

Strategic Test Design & Planning:

Define the scope of testing for integration enhancements, prioritizing quality and risk mitigation. Determine the appropriate testing methodologies, including UAT (User Acceptance Testing), Regression Testing, and End-to-End Testing, necessary to validate requirements effectively. Collaborate with project teams (PMs, BAs, other Testing teams) to finalize testing scope and approve high-level scenarios. You will lead the development of comprehensive Test Plans, managing dependencies, risks, and constraints, ensuring timely completion and incorporating potential scope changes.

Comprehensive Test Case Development:

Craft clear, step-by-step Test Cases that guide validation efforts. Identify essential testing data requirements and coordinate with module vendors to ensure testing environments are adequately prepared. Champion the need for any training required to uphold rigorous Quality Assurance standards throughout test execution.

Precise Test Execution & Defect Management:

Execute test cases meticulously, documenting outcomes and capturing screenshots at each step. Identify potential issues, communicate findings for research to BAs and Vendors, and write additional test cases for remediation testing as needed. Maintain clear status updates for individual test cases and overall project testing, proactively escalating any blockers preventing completion.

Production Issue Research & Resolution:

Lead research and analysis for reported production issues, meticulously documenting findings. Trace issues back to requirements and policies, identifying gaps. Collaborate with Department BAs and Supervisors to review analysis. Escalate critical compliance issues that could impact federal audits or result in disallowance. Assess operational impacts on users, members, providers, and support teams to determine issue severity and identify temporary workarounds to maintain operations and compliance while permanent resolutions are developed. Manage the testing process for issue resolution validation, writing and executing test cases, and tracking progress to ensure readiness and timeliness. Communicate verified issues, resolution milestones, impacts, and workarounds to stakeholders.

What We’re Looking For: Skills & Experience

We seek a seasoned professional with a proven track record in Business Analysis and Software Testing, particularly within the Healthcare IT domain.

• Minimum of 6 years of combined Business Analyst / Tester experience in a relevant healthcare setting.
• Required: At least 3 years of experience specifically within Medicaid and Medicare programs.
• Minimum Education: Associate Degree.
• Demonstrated “Hands-On” Testing Experience is mandatory; previous experience as a Testing Lead is highly preferred.
• Expertise in analyzing requirements to develop robust testing strategies, designing and executing detailed test cases, and performing in-depth defect analysis and root cause identification.
• Extensive experience with UAT, Regression Testing, and End-to-End Testing methodologies.
• Advanced proficiency with analytical tools such as Microsoft Excel and SQL, alongside experience with requirement-mapping and test management tools like Application Lifecycle Management (ALM) tools and Jira.
• Familiarity with fundamental computer programming concepts (e.g., configuration, development, batch processing).
• Strong ability to translate client needs into actionable objectives through effective client communication.

What You Can Expect: Benefits & Workplace

Join our team and enjoy the flexibility of a fully remote position, available from locations within the Continental US. Our standard office hours are 8 am – 5 pm Mountain Time. Please note that video cameras are required during all interviews and the initial week of orientation.

The application deadline for this exciting opportunity is July 8, 2025.

The anticipated pay range for this position is $69,400.00 – $99,200.00 per year. Please understand that the final base pay offered may vary based on factors including geographic location, internal equity, job-related knowledge, skills, and experience.

Gainwell offers a compelling benefits package for all salaried, full-time employees, including a generous and flexible vacation policy, a 401(k) with employer match, comprehensive health benefits, and educational assistance. We are committed to your growth, providing access to various leadership and technical development academies to enhance your skills and capabilities.

We believe that bringing together individuals who care deeply about improving healthcare creates limitless possibilities. Build your career with Gainwell, a recognized industry leader powered by collaboration, innovation, and inclusion. Learn more about our mission and culture on our company website.

#LI-HC1 #LI-BA/Tester #LI-UAT #LI-Long-Term Services and Support #LI-Remote

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.