Senior IT Support Specialist

Join Aker Systems: Innovating Secure Data Platforms

Since 2017, Aker Systems has been at the forefront of building and operating groundbreaking, ultra-secure, high-performance, cloud-based data infrastructure for the enterprise. Founded by a team of seasoned technology professionals, we saw an opportunity to provide large organizations with robust, secure data platforms that drive efficiency and unlock new possibilities. Our proprietary technology solutions deliver significant performance gains, reduce operational costs, and empower our clients to manage and share their critical data seamlessly across their organizations.

We’re not just building cutting-edge tech; we’re building a great place to work. Recognized for our commitment to culture, Aker Systems proudly received the Breakthrough Culture Awards in 2024. We’ve also been acknowledged as a ‘One to Watch’ by the Sunday Times Tech Track (2020) and celebrated across multiple categories at the Thames Valley Tech Awards 2020, including Tech Company of the Year. We strongly encourage individuals from all backgrounds and identities to apply. Our commitment is to maintain an inclusive and supportive environment where everyone can thrive and contribute their best work.

The Opportunity: Senior IT Support Specialist

Are you an expert IT professional ready to take ownership and drive technical excellence? We are seeking an autonomous and highly skilled Senior IT Support Specialist to become a cornerstone of our internal IT operations. In this critical role, you will provide expert-level support and administration across Aker’s core technology stack, including Microsoft 365, Azure Active Directory, and AWS. You will serve as the ultimate escalation point for complex technical challenges, playing a vital role in operational security, infrastructure health, and service delivery. Beyond day-to-day support, you’ll have the opportunity to strategically shape the future of Aker’s internal IT support processes and governance capabilities, collaborating closely with IT leadership, Product teams, and end users to ensure our corporate IT performs to the highest standards.

What You’ll Do

Lead System & Platform Management

Oversee the administration and configuration of our Microsoft 365 environment, including Exchange Online, Outlook, SharePoint, Intune, Teams, OneDrive, and Microsoft Dynamics. Take strategic ownership of user and group identity management within Azure Active Directory and AWS IAM. Be accountable for optimizing the health, performance, and security of our SharePoint Online sites. Govern and administer internal platforms like JIRA and Confluence, managing application deployment, integration, and decommissioning of IT services. Own the management and configuration of our remote support tools, including Apple Business Manager, Mobile Device Manager (MDM), and Zscaler.

Expert Technical Troubleshooting & Escalation

Serve as the primary point of escalation for resolving complex IT issues spanning endpoints, cloud services, and networks. Diagnose and resolve intricate OS, network, and storage-related problems across both Windows and macOS systems. Manage comprehensive system patching, updates, and ensure compliance with security configurations. Independently conduct thorough root cause analysis and drive continuous improvement initiatives for recurring technical issues.

Fortify Security & Ensure Compliance

Independently lead the implementation and enforcement of BYOD policies, configure and manage VPN access, and ensure robust endpoint protection. Monitor system usage, audit logs, and quota settings, generating performance and compliance reports. Independently manage critical IT controls and be accountable for adherence to frameworks such as ISO 27001, Cyber Essentials Plus, and NIST.

Enable & Educate Our Team

Independently deliver effective onboarding and ongoing training for internal users. Provide strategic enablement and mentoring, empowering colleagues to leverage our technology effectively. Create and maintain comprehensive technical documentation and build out our internal knowledge base articles, particularly focused on M365 and collaboration tools.

What You’ll Bring

Your Experience & Skills

You’ll possess at least 7+ years of hands-on experience in IT support and systems administration. This includes strong proficiency with Microsoft 365 (Exchange Online, SharePoint, Teams, Outlook, Intune, OneDrive, Microsoft Dynamics) and robust experience with Azure Active Directory and AWS user/admin management. You are highly skilled in supporting both Microsoft Windows and macOS environments, comfortable using Powershell and Graph API for automation and management. A solid understanding of networking fundamentals, including VPN, IP, DNS, and SMTP, is essential. You demonstrate strong problem-solving and diagnostic skills, with the ability to work autonomously and prioritize effectively in a high-demand environment. Experience providing strategic input to an IT maturity plan is also required.

Essential Certifications

You must hold the following certifications:

Microsoft Certified: Azure Administrator Associate (AZ-104)

Microsoft Certified: MS-900 and/or AZ-900

AWS Certified Cloud Practitioner

Why Join Aker Systems

Our Culture

At Aker, we thrive on teamwork and collaboration. We are a hardworking, open, and delivery-obsessed team where getting things done matters. We foster a no-blame culture, encouraging experimentation and taking responsibility for outcomes. You are always part of the wider Aker family – we actively support our colleagues and take pride in achieving challenging goals together. We run towards problems, not away from them, focusing on solutions. Clear, accurate, and timely communication is fundamental to how we operate.

Rewards & Benefits

In return for your expertise and dedication, we offer a competitive salary and a comprehensive benefits package including 25 days holiday (excluding bank holidays), Company Paid Medical Insurance, Life Assurance (4x basic salary), a Pension scheme, Perks at Work, Cycle Scheme, Tech Scheme, and Season Ticket Loan. Additionally, we offer a range of voluntary benefits such as Dental Insurance, Critical Illness Cover, and Virtual GP.

Commitment to Diversity

Aker Systems is dedicated to fostering an inclusive and diverse workplace that encourages open communication and values different perspectives. We are committed to providing equal employment opportunity for all individuals, regardless of race, religion, gender, sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status, or any other personal characteristic. We believe that embracing differences challenges us and is key to finding new, groundbreaking technical solutions. We encourage applicants from all backgrounds to join us.

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