Senior User Research Manager, International Expansion

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At Monzo, we’re not just building a bank; we’re revolutionizing the way people interact with their finances. From our humble beginnings as a prepaid card, we’ve evolved into a full-fledged digital powerhouse, offering personal and business accounts, joint accounts, options for teens, kid-friendly accounts, and credit cards – all wrapped in our signature hot coral and powered by award-winning customer service. Our mission? To solve real-world problems and positively impact lives through innovative financial solutions. If you’re passionate about creating magical customer experiences and driving meaningful change, Monzo is the place for you!

Hear directly from our UK team to get an inside look at the Monzo culture.

Lead User Research for Global Expansion at Monzo

Location: London or UK Remote | Salary: £125,000 – £155,000 (based on experience) + Stock Options + Comprehensive Benefits

Monzo is seeking a highly motivated and experienced User Research Manager to lead our expansion efforts into new markets. As a vital member of our growing User Research team, you’ll play a pivotal role in understanding the unique needs of consumers and businesses worldwide, ensuring our products resonate and drive adoption in diverse cultural contexts.

About the User Research Team

Our team of approximately 20 talented User Researchers is embedded within cross-functional teams, focusing on key areas like Wealth, Borrowing, and Operations. Led by Katherine Vaughan, Director of User Research, the discipline resides within the Design team, alongside Product Design and Brand Design (led by Chief Design Officer, Vuokko Aro). We are dedicated to creating a supportive and innovative environment where researchers can thrive. Learn more about our approach on the Monzo Design Blog.

What You’ll Do

• Manage and mentor a team of user researchers focused on new market expansion.
• Champion a “first-principles” approach to understanding new markets, leveraging existing knowledge and localization tools.
• Serve as a key advocate for customer needs across Monzo, ensuring insights are actionable and impactful.
• Increase the visibility and impact of research findings throughout the organization.
• Collaborate with the Director of Research to prioritize impactful projects and empower researchers with autonomy.
• Understand and support the growth and well-being of your direct reports, aligning their skills with impactful opportunities.
• Cultivate a culture of continuous learning and development within the Research team.
• Lead forums to foster team collaboration and shape the direction of the research function.
• Partner with Research Operations to scale team systems and processes.
• Drive continuous improvement in research quality through feedback and enhanced methodologies.
• Recruit and onboard talented and diverse User Researchers.
• Actively promote the team’s presence in the external research community.

Your Day-to-Day

• Collaborate with business stakeholders to develop and execute product strategies for new markets.
• Provide ongoing support and guidance to direct reports through regular 1:1s and development planning.
• Influence key stakeholders across the organization, including product, marketing, compliance, and legal teams.
• Partner with design, product, marketing, and engineering leadership to create optimal conditions for team success.
• Contribute to the development of team-wide practices, such as progression frameworks.
• Actively participate in the Design Leadership team.
• Educate colleagues, including senior stakeholders, on the value and application of user research.

We’re Looking For Someone Who

• Has proven experience as a User Research Manager in a high-growth tech company.
• Has experience leading user research for global expansion and product localization.
• Possesses a deep understanding of tailoring products to local market nuances.
• Is proactive, results-oriented, and focused on achieving impactful outcomes.
• Is passionate about delivering exceptional user experiences.
• Excels at collaborating with cross-functional teams (Data, Product, Design).
• Is an experienced coach and mentor to seasoned User Researchers.
• Empathetically leads and supports their team, fostering autonomy and growth.
• Is skilled at educating non-researchers about the value of user insights.
• Has a demonstrated commitment to diversity and inclusion.
• Is adept at integrating marketing insights, quantitative data, and other sources for informed decision-making.

Don’t meet every requirement? Apply anyway! We believe in the power of diverse perspectives and encourage all passionate individuals to apply, regardless of experience level.

What We Offer

• Competitive salary (£125,000 – £155,000) + stock options + benefits.
• Relocation assistance to the UK.
• Visa sponsorship.
• Flexible work arrangements (London office or UK remote).
• Generous learning budget (£1,000/year).
• Home office setup support.
• And much more! Explore our full benefits package.

The Interview Process

1. Recruiter call (30 minutes)
2. Research Leadership & Ways of Working (1 hour)
3. Final Loop: People Management (1 hour) + Influence and Impact (1 hour)

Our interview process typically takes 2-3 weeks. We’re happy to work around your schedule!

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Equal Opportunities Employer

Monzo is committed to fostering a diverse and inclusive environment where everyone can thrive. We are an equal opportunity employer and welcome applications from all qualified individuals. Learn more in our 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

Please use your preferred name when applying. We don’t need full or birth names at the application stage.

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