Service Operations Project Coordinator

Join Palmetto: Revolutionizing Clean Energy in the Philippines!

Are you passionate about contributing to a sustainable future? Palmetto, a leading clean tech company recognized by Forbes for its rapid growth, is seeking a dedicated and detail-oriented Solar Service Project Coordinator to join our fully remote team in the Philippines. At Palmetto, we believe everyone deserves access to clean energy, and we’re making it a reality through innovative solutions and a commitment to exceptional customer service.

About Palmetto

Palmetto is more than just a company; it’s a movement. We empower homeowners, businesses, and entrepreneurs to embrace renewable energy by providing simple, scalable, and innovative solutions. Our unique business model integrates software, financial products, and services, driving real environmental impact while prioritizing value for our customers and partners. We’re committed to fostering a culture of talent development, career growth, and purpose-driven work, where every employee plays a crucial role in building a brighter, cleaner world. Enjoy benefits like unlimited PTO, comprehensive medical coverage, and paid parental leave, allowing you to thrive both personally and professionally.

The Opportunity: Solar Service Project Coordinator

As a Solar Service Project Coordinator, you’ll be at the heart of the Palmetto platform, ensuring exceptional customer experiences throughout the entire lifespan of their solar system. You will be responsible for handling post-installation service requests, coordinating with our network of trusted partners, and resolving technical issues, ensuring a seamless and positive experience for our customers. This role is critical to our mission of providing long-term support and maximizing the value of clean energy for our clients.

Key Responsibilities

• Efficiently triage and troubleshoot service requests, accurately assessing the scope of work needed.
• Schedule appointments with our trusted Build Partners or internal Field Service Technicians, ensuring clear communication and seamless coordination.
• Prepare accurate quotes and manage invoices from service partners, controlling project costs effectively.
• Proactively communicate with customers, providing updates on project status and managing expectations.
• Maintain exceptional customer service levels, exceeding Palmetto’s standards and meeting Service Level Agreements (SLAs).
• Effectively manage queues, reports, and cases within our CRM platforms, ensuring accurate tracking and efficient resolution.
• Serve as an interdepartmental liaison, collaborating with sales, survey, engineering, supply chain, and regional management teams to resolve conflicts and improve efficiencies.
• Conduct periodic business reviews with Build Partners and internal resources.
• Identify opportunities for process improvement and contribute to projects as a subject matter expert.

What You’ll Bring

We’re looking for a highly motivated and proactive individual with the following qualifications:

• Bachelor’s degree preferred.
• Minimum 2 years of experience in customer support, tech support, or sales support.
• Exceptional problem-solving skills with keen attention to detail.
• Proficiency in enterprise software such as G Suite, Salesforce, and Zendesk.
• Ability to work independently and collaboratively within a team environment.
• Excellent written and verbal communication skills.
• Knowledge of the construction or solar industry is a plus.
• Spanish proficiency is a plus.

Most importantly, you are passionate about providing excellent customer service and supporting Palmetto’s mission to democratize clean energy.

Join the Palmetto Family!

If you’re a driven and passionate individual looking to make a real impact in the clean energy industry, we encourage you to apply! Palmetto offers a dynamic and rewarding work environment, with opportunities for growth and development. Help us build a brighter, cleaner future for all. Apply Today!

Palmetto is an Equal Opportunity Employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.