ServiceNow Developer

About Citizant: Solving Critical Challenges with Innovation

Citizant is a leading provider of professional IT services dedicated to empowering the U.S. government. We tackle critical challenges through innovative solutions in Agile application development, Enterprise Data Management, Enterprise Architecture, and comprehensive Program Management. Our primary focus is supporting the U.S. Departments of Homeland Security and Treasury, ensuring the integrity and efficiency of vital government functions.

Our success is driven by a team of ethical, talented, and passionate “A Players” who embody our core values: Drive, Excellence, Reputation, Responsibility, and a commitment to building a Better Future. Despite our growth, we maintain a collaborative, supportive, and small-company culture. We value teamwork and believe that collective effort is key to overcoming both external and internal challenges.

Senior ServiceNow Developer: Architecting Digital Transformation

Are you a highly skilled and strategic ServiceNow Developer looking to make a significant impact? Citizant is seeking a seasoned professional with a strong background in platform development, integration, and digital transformation. As a Senior ServiceNow Developer, you’ll be at the forefront of designing, developing, and customizing ServiceNow modules to drive enterprise-wide initiatives.

This role is perfect for someone who can balance technical expertise with strategic vision. You’ll partner with cross-functional teams to deliver solutions that streamline operations, enhance user experience, and drive measurable improvements in business processes. If you thrive in a collaborative environment and are passionate about leveraging ServiceNow to solve complex problems, we encourage you to apply!

Key Responsibilities: Shaping the Future of Service Management

• Business Transformation Strategy: Advise on business process optimization and service management best practices. Shape strategies for large-scale digital transformation initiatives across ServiceNow Core Services, ITSM, and SPM.
• Automation and Efficiency: Identify opportunities for automation and operational efficiencies by customizing the ServiceNow platform.
• Integration Development: Design and maintain robust integrations between ServiceNow and external enterprise systems using REST, SOAP, MID Server, and other cutting-edge technologies. Ensure secure, scalable, and maintainable integration architectures.
• Platform Customization and Development: Customize ServiceNow modules, including form configuration, UI design, and data models. Develop workflows, UI Policies, Business Rules, Script Includes, and Client Scripts using JavaScript and GlideScript.
• Advanced Flow Development: Build and maintain advanced flows using Flow Designer and Automation Engine.
• Communication and Collaboration: Communicate effectively with diverse audiences, from technical teams to C-suite executives, to define requirements, translate business objectives into technical solutions, manage stakeholder expectations, and present progress or risks.
• Leadership: Lead customer-facing sessions, discovery workshops, and status briefings with clarity and confidence.
• Training and Documentation: Develop and deliver user training sessions and supporting materials for both business users and technical teams. Maintain clear technical documentation for configurations, customizations, and integrations.

Qualifications: Your Expertise Matters

We’re looking for someone with:

• 10+ years of experience with ServiceNow implementation, customization, and platform development.
• 5+ years of strong experience with ServiceNow integrations and flow building.
• Expert knowledge of:
  • Core Services/SMP (Service Management Platform)
  • ITSM & DEVOPS
  • JavaScript, GlideScript, and scripting tools within the ServiceNow platform.
• Proven experience with custom development and digital transformation projects.
• Exceptional collaboration and communication skills, with the ability to present complex information to both engineering and executive stakeholders.
• A Master’s degree in a relevant field is required.
• U.S. Citizenship is required. Active Public Trust clearance or the ability to obtain one.

Compensation & Benefits: Invest in Your Future

We offer a competitive salary range of $165,000 – $170,000 per year (depending on experience) and a comprehensive benefits package that includes:

• Medical, Dental, and Vision Insurance
• 401(k) plan
• Generous Paid Time Off (PTO)
• Company-paid life and disability insurance
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)

Join the Citizant Team: Your Opportunity Awaits

Citizant strives to be an employer of choice in the Washington metropolitan area. Our associates embrace challenging and rewarding work, and in return, receive excellent compensation and benefits, as well as the opportunity for personal and professional development.

Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.