Site Reliability Engineer

Join Our Team: Site Reliability / Observability Engineer (Remote)

Are You an Observability Pioneer?

Rackspace Technology is expanding its Professional Services Center of Excellence, building a team focused on Application Performance Monitoring and Observability solutions. We’re seeking a Site Reliability Engineer (SRE) / Observability Engineer who thrives on tackling complex technical challenges and translating system health into tangible business success for our customers. If you’re passionate about leveraging tools like Datadog, New Relic, AppDynamics, or Dynatrace to gain deep insights and drive digital transformation, this full-time, remote opportunity is for you.

What You’ll Do

As a key member of our team, you’ll be instrumental in:

• Partnering directly with customers to implement and optimize Observability solutions.
• Designing, building, and maintaining highly scalable systems and robust automation pipelines that support our engineering and customer goals.
• Developing comprehensive monitoring tools, alerts, and intuitive dashboards to provide crucial visibility into system health and performance.
• Proactively analyzing metrics and logs to perform anomaly detection, performance tuning, capacity planning, and rapid fault isolation.
• Collaborating closely with development teams to ensure new features meet stringent reliability, security, and performance standards before deployment.
• Sharing knowledge and documenting solutions effectively within your team and for customers.
• Maintaining a deep understanding of both the customer’s technical landscape and their core business objectives.
• Quickly identifying performance bottlenecks, diagnosing anomalous behavior, and resolving the root cause of service disruptions.

What You Bring

We’re looking for a seasoned professional with:

• A Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.
• Senior-level expertise in Site Reliability Engineering (SRE) practices, DevOps methodologies, code-level application support, troubleshooting, AWS infrastructure design and optimization, and automation for deployment, scaling, and reliability.
• Hands-on experience with leading observability tools such as Splunk, Datadog, SignalFx, New Relic, AppDynamics, Dynatrace, or similar platforms.
• Proven ability to deploy, maintain, and support software applications and services within the AWS ecosystem.
• A highly proactive approach to identifying potential issues and devising effective solutions.
• Proficiency in one or more interpreted languages (e.g., Python, PHP, Perl, Ruby, Linux Shell scripting).
• Experience with infrastructure-as-code tools like Terraform or CloudFormation.
• Familiarity with configuration management platforms (e.g., Ansible, Chef, Puppet).
• A strong understanding of standard software development best practices and tools, including version control (Git preferred).
• Experience operating successfully within an agile software development environment.
• Good comprehension of AWS service pricing and cost models, especially for compute, storage, and database services.
• A clear grasp of network and system management solutions.
• Excellent organizational, project management, communication, critical thinking, and analytical skills.

Why Rackspace Technology?

At Rackspace Technology, we are the trusted multicloud solutions experts. We empower businesses by combining our deep expertise with the world’s leading cloud technologies – across applications, data, and security – to deliver comprehensive, end-to-end solutions. We have a proud history of partnering with customers, guiding them through digital transformation, designing scalable solutions, building and managing their cloud environments, and optimizing their long-term success. Consistently recognized as a “Best Place to Work” by Fortune, Forbes, and Glassdoor, we are committed to attracting and developing world-class talent.

Our Culture & Commitment to Diversity

While we come from diverse backgrounds, Rackers are united by a shared mission: to be a valued part of a winning team. We encourage you to bring your whole self to work every day and believe that unique perspectives are essential to fostering innovation and serving our global customer base and communities effectively.

We are proud to be an Equal Employment Opportunity employer. We do not discriminate based on age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any other legally protected characteristic. If you require accommodation due to a disability or special need, please let us know.

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