Software Development Engineer

About LivePerson: Powering Billions of Conversations

LivePerson (NASDAQ: LPSN) stands as the undisputed global leader in enterprise conversations. We revolutionize how brands connect with consumers, empowering businesses like HSBC, Chipotle, and Virgin Media to engage in meaningful, scalable interactions using our award-winning Conversational Cloud platform.

Handling nearly a billion conversational touchpoints every single month gives us a uniquely rich data set and the ability to deploy powerful Conversational AI solutions that drive superior customer experiences and outcomes.

Our Culture: Collaboration, Innovation, and Belonging

At LivePerson, we cultivate an inclusive workplace where connection, collaboration, and innovation aren’t just encouraged – they’re essential. We empower everyone to question, explore new paths to success, and reach their full potential. We’re driven by a constant desire to improve our products and processes, actively seeking opportunities, resolving ambiguity, and finding effective solutions to our customers’ most pressing challenges.

The Opportunity: Software Development Engineer, Messaging Tribe

Join our critical Messaging Tribe where we engineer the core infrastructure powering those billions of real-time conversations between consumers and brands. This team owns vital, mission-critical services like agent matching and conversation lifecycle management.

As a Software Development Engineer within this group, you will play a pivotal role in the design and development of highly scalable backend systems. You’ll work hands-on with leading technologies including Java, Kafka, Kubernetes, and GCP. This is an exciting chance to collaborate across teams, tackle complex problems at scale, and actively contribute to our significant migration towards a modern, cloud-native, stateless architecture.

What You’ll Do (Your Impact):

• Optimize and enhance the existing functionality of our core messaging platform.
• Design and implement compelling new features using Java and Spring.
• Support and drive the migration of critical services to cloud-native environments.
• Leverage cutting-edge technologies to solve unique, large-scale challenges for our global customers.
• Collaborate closely with a team of experienced and talented engineers from diverse backgrounds.
• Help maintain an exceptional uptime of >99.999% for our mission-critical messaging service.
• Actively participate in the team’s on-call rotation, contributing to our rapid-response capabilities.

What You’ll Bring (Technical Expertise):

We are looking for engineers with proficiency across our modern tech stack:

Key Technologies You’ll Master:

• Java (Versions 8, 11, 17) & Spring Framework
• Messaging Systems: Apache Kafka
• Containerization & Orchestration: Kubernetes, Docker, Puppet
• Databases & Caching: Couchbase, Redis, Elasticsearch, Hadoop
• Cloud Platforms: GCP, AWS, experience with Hybrid (On-Premises) infrastructure is a plus
• CI/CD Tools: TeamCity, Jenkins
• Other Relevant Tech: Vault, Terraform, OAuth2.0 Provider, and more in our diverse ecosystem

Why You’ll Thrive (Your Profile for Success):

• Experience: 3+ years in professional backend development.
• Core Java Mastery: A strong, MUST-HAVE understanding of Java fundamentals, including multithreading, OO concepts, and design patterns.
• Cloud Exposure: Experience with GCP is a significant advantage.
• API Development: Proven experience building REST APIs, preferably with Java.
• WebSocket Knowledge: Experience with WebSocket is an advantage.
• Distributed Systems: Experience working with mission-critical, distributed microservices architecture.
• Ownership Mindset: Willingness to take ownership across the entire development lifecycle – from design and implementation through deployment and maintenance.
• Quality & Pace: Ability to work efficiently and quickly while maintaining meticulous attention to detail and accuracy.
• Problem Solver: Comfortable navigating ambiguity and solving undefined problems effectively.
• Communication: Ability to clearly articulate and drive technical solutions to complex challenges.
• Team Player: A strong collaborative spirit and ability to work effectively within a team.
• Global Collaboration: Experience working with globally distributed teams across multiple time zones is a plus.

Important Note: Applicants must be authorized to work for any employer in Germany.

Perks & Benefits: Designed for You

We believe in supporting our employees with a comprehensive and flexible benefits package:

• Generous Personal Time Off: 33 days annually (28 vacation days + 5 care days).
• Pension Plan: Additional pension scheme with a deferred option where LivePerson contributes 20%.
• Financial Incentives: Employee Stock Purchase Plan (ESPP) and an annual bonus based on performance.
• Connectivity Support: Internet and Mobile reimbursement.
• Flexibility: Work flexibly and from anywhere – we offer flexible working hours and boundaries.
• Remote-First Culture: We are a remote-first company with physical office hubs in Mannheim and Berlin.
• Modern Equipment: Supplied with modern equipment like a MacBook Pro.
• Volunteering Days: Use dedicated days to make a positive impact in your community through volunteering or Ehrenamt.
• Team Connection: Join our monthly in-office connection events, like our pizza day!
• Award-Winning Workplace: Proud recipient of the Great Place to Work award.

Want to learn more about life at LivePerson? Check out our employee reviews on Kununu and explore our Career Homepage.

Our Commitment to Belonging: Inclusion in Action

LivePerson is deeply committed to equal opportunities and fostering the autonomous participation of all individuals, including people with severe disabilities and those with equivalent status. Respectful collaboration is fundamental to our culture. We warmly welcome applications from candidates of all backgrounds and abilities. If you have any questions or require specific accommodations to ensure the best possible experience working at LivePerson, please do not hesitate to let us know. We are here to support you in creating a thriving work environment.

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