Solutions Architect

Who We Are

At Glia, we’re driven by a core belief: the best customer experiences happen when human connection meets cutting-edge technology. We’ve built award-winning technology that revolutionizes how enterprises interact with their customers digitally. By empowering genuine conversations, enhanced by innovative tools, we help our clients create those ‘magical moments’ that build loyalty and drive success. Join a team dedicated to shaping the future of Digital Customer Interaction.

Your Impact as a Solutions Architect

Ready to be the bridge between complex technical capabilities and real-world business solutions? As a Solutions Architect at Glia, you won’t just be designing systems; you’ll be shaping the digital customer experience for some of the world’s largest organizations. You’ll collaborate directly with our clients, translating their strategic goals into tangible, high-impact technical implementations that boost engagement, streamline operations, and redefine service excellence.

What You’ll Be Doing

You’ll play a pivotal role in the entire solution lifecycle, from initial concept to successful deployment. Your responsibilities will include:

• Partnering closely with enterprise clients to deeply understand their business challenges and technical environments.
• Crafting and proposing innovative, comprehensive technical solutions leveraging Glia’s platform.
• Translating complex client needs into a clear, executable technical vision and guiding its implementation.
• Developing essential technical documentation, including detailed statements of work (SOWs), to ensure clarity and alignment across all stakeholders.
• Spearheading the successful validation, delivery, and deployment of solutions, upholding rigorous quality and performance standards.
• Empowering and mentoring internal and external technical teams, ensuring adherence to solution designs and best practices.
• Articulating complex technical concepts effectively to both technical specialists and non-technical business leaders.

What You’ll Bring to the Table

We’re seeking a seasoned professional with a passion for solving challenging problems and delivering exceptional results. To thrive in this role, you should have:

• At least 5 years of client-facing development or technical consulting experience, with a strong focus on solutions architecture and system design.
• Solid proficiency in front-end technologies like HTML, CSS, and Javascript.
• Experience with back-end languages such as Node.js, Python, and/or Ruby.
• Hands-on experience with major cloud platforms (AWS, Azure, or GCP) and a strong understanding of the SaaS lifecycle.
• A proven track record of collaborating effectively with engineering teams within agile development methodologies.
• Exceptional problem-solving skills, coupled with excellent written and verbal communication abilities.
• A proactive, results-oriented approach to addressing client needs and driving projects forward.

Going the Extra Mile (Bonus Points)

While not strictly required, experience in the following areas would be a significant plus:

• Familiarity with contact centers, telephony/VoIP systems, financial services, and/or healthcare technology.
• Experience implementing serverless architecture, AI, big data, or other emerging technologies in enterprise settings.
• Relevant certifications in cloud platforms or solutions architecture.

Important Notes

Glia is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

Our official Glia Talent Acquisition team email domains are @glia.com and @gliatalent.com. Our standard hiring process involves an introduction, practical and team interviews, and a decision/offer. For detailed information, please refer to our Recruitment Privacy Notice or contact our talent team at talent@glia.com.

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